Collections Specialist

Dealership: L0238 Driveway Finance Corporation Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America and where we exemplify "Auto Done Easy". DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance! Collections & Recovery Analyst The Collateral Analyst I/ Collections & Recovery Specialist will be responsible for working with the Collateral Management team to locate, process, and help systematically recover collateral from customers. This role will also utilize skip tracing tools and software provided by DFC to obtain and communicate the location of customers and the vehicles while working to collect and negotiate terms of repayment on delinquent accounts. The Collections & Recovery Analyst reports to the DFC Collateral Supervisor. Location: Medford,OR or Tigard,OR Pay: $23-$25/hr Responsibilities Review and update DFC repossession log with accuracy Assign reposession vehicles to 3rd party recovery agents in a timely manner Utilize high level skip-tracing practices to obtain customer and vehicle location information Consistently update 3rd party vendors with most recent location data for assigned collateral Navigate and update 3rd part repossession assignment systems Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner Meet or exceed established call volume and account action requirements Process recovery cost analysis & KBB for recovered vehicles Other duties as assigned Skills and Qualifications Knowledge of Skip Tracing techniques is preferred Strong attention to detail and accuracy Excellent verbal and written communication skills Proficient with Microsoft Office applications, including Excel, Word, and Windows-based systems Experience with outbound calls or collections is valuable Competencies Does the right thing, takes action and able to multi-task Self-motivates, believes in accountability, focuses on results, makes plans and follows through Team player who shares best practices, desires to keep learning, measures performance and adapt to improve results Values a team, stay positive, lives our values Benefits Competitive pay Medical, Dental and Vision Plans Paid Holidays PTO: 80 hours front-loaded on day 1 Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs For a more detailed view, visit: Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.* Up to 1/3 of time: standing, walking, lifting up to 25 pounds Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond! #J-18808-Ljbffr