Candlewood Suites Washington Dulles Herndon - Front Desk Agent

Candlewood Suites Washington Dulles Herndon - Front Desk Agent Address 13845 Sunrise Valley Dr, Herndon, VA, 20171 Job Description Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine. KEY SKILLS/RESPONSIBILITIES Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs. Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed. EDUCATION & EXPERIENCE High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short‑Term and Long‑Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan PROPERTY INFORMATION The Candlewood Suites® Washington Dulles - Herndon hotel is the smart extended‑stay choice near Dulles Airport (IAD). The hotel's amenities are designed to make business guests more comfortable. Being in the Dulles Corridor means a short commute to BAE, NEC, Lockheed Martin, Northrop Grumman and Bechtel Stonewall Power Plant. Free wired and wireless high‑speed Internet access keeps you connected and productive in Herndon, Virginia. The hotel's leisure guests love our location and the easy access to everything from The National Air and Space Museum's Udvar‑Hazy Center to Wolf Trap. The hotel's suites are the perfect home for for our guest next trip to this area. From the well‑equipped Fitness Center to the outdoor gazebo with guest grills, we have what guest will need to be comfortable. Add in the fully‑equipped kitchen in each suite, our pet‑friendly policies and a 24‑hour Candlewood Cupboard convenience store, and our guest will see why guests prefer us. So the next time you're planning a trip to DC or want to be near Dulles Airport, our hotel's staff is ready to welcome you home! #J-18808-Ljbffr