(Remote) Manager of Software Services & Support

Harris Novum, a division of Harris, is seeking a Manager of Software Services & Support who will lead the Software Professional Services and Support team in a dynamic healthcare software business. This robust management role involves overseeing billable services delivery, leading customer support analysts, and serving as the primary liaison between our clients and internal development teams. The ideal candidate brings deep expertise in Hospital Revenue Cycle Management or Hospital Patient Accounting, combined with proven leadership abilities in a customer‑facing technical services environment. You will collaborate closely with our R&D Director to ensure client requests are met by developers while maintaining exceptional service delivery standards. This position requires someone who can balance strategic client relationship management with hands‑on operational execution, including project oversight, stakeholder communication, and related administrative tasks. This remote role welcomes candidates anywhere in the US. Travel is required as needed, approximately 15%. This includes occasional customer site visits across the US and meetings in the Atlanta, Georgia, office. 1‑2 trips per quarter on average. Preference will be given to candidates who can work in CST or EST time zone. Salary Range: 90K to 100k Responsibilities Lead and mentor a small team of customer support analysts, providing mentorship, performance feedback, and professional development opportunities. Manage billable consulting services and technical implementations for healthcare clients, ensuring project profitability and client satisfaction. Serve as primary point of contact for customer‑facing project management, coordinating timelines, deliverables, and stakeholder expectations across multiple concurrent engagements. Facilitate stakeholder calls and client meetings, translating technical requirements into actionable solutions and maintaining strong client relationships. Collaborate with the R&D Director to communicate client needs, prioritize feature requests, and provide market insights that inform product roadmap decisions. Execute administrative duties including preparing quotes and proposals, drafting Statements of Work (SOWs), generating project completion letters, and managing time reporting. Ensure compliance with healthcare industry standards and maintain deep knowledge of hospital revenue cycle workflows, patient accounting processes, and related regulatory requirements. Drive continuous improvement initiatives in service delivery processes, documentation standards, and team performance metrics. Qualifications Demonstrable experience in Hospital Revenue Cycle Management OR Hospital Patient Accounting. Proven leadership experience managing employees with demonstrated ability to mentor, train, develop, and retain high‑performing staff. Strong project management capabilities with track record of successfully delivering customer‑facing implementations on time and within budget. Excellent communication skills for facilitating stakeholder meetings, presenting to executive audiences, and translating technical concepts for non‑technical stakeholders. Proficiency with Microsoft Dynamics or similar enterprise resource planning systems for administrative tasks including time tracking, quoting, and contract management. Bachelor's degree in Business Administration, Healthcare Administration, Information Technology, or related field, or equivalent combination of education and work experience. Minimum 5‑7 years of progressive experience in healthcare software, consulting services, or technical account management roles. Preferred Qualifications Experience with Healthcare IT systems including Electronic Health Records (EHR), Practice Management Systems, or Hospital Information Systems that integrate with revenue cycle workflows. Demonstrated expertise in Customer Relationship Management (CRM) platforms and methodologies for managing client accounts, tracking engagement history, and forecasting business opportunities. Hands‑on knowledge of Medical Billing Software systems, claims processing workflows, insurance verification processes, and denial management procedures. Project Management certifications such as PMP, CAPM, or Agile/Scrum credentials. Previous experience working in small business or startup environments where individuals wear multiple hats and contribute across diverse functional areas. Familiarity with healthcare compliance frameworks including HIPAA regulations, data security requirements, and patient privacy standards. Experience with billable services models, professional services automation tools, and metrics‑driven service delivery optimization. Benefits 3 weeks’ vacation and 5 personal days Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment Employee stock ownership and RRSP/401k matching programs Remote work and 15% travel required as per role specifications Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io or at View email address on click.appcast.io. 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