Billing Specialist

Billing Specialist We're hiring a Billing Specialist to support the financial operations of Norm Law. This role is responsible for ensuring accurate, timely, and efficient billing processes in compliance with client-specific requirements, while partnering closely with attorneys, clients, and the firm's finance and operations teams. You'll play a critical role in maintaining billing accuracy, improving operational workflows, and delivering an exceptional client experience through thoughtful financial administration. Billing Operations Prepare, review, and process client invoices in accordance with client billing guidelines and engagement terms Review attorney matter entries and expenses for completeness, accuracy, and compliance prior to billing Coordinate monthly billing cycles and ensure invoices are delivered accurately and on schedule Monitor billing status and proactively resolve issues that may delay invoice delivery or payment Attorney & Client Support Partner with attorneys to review pre-bills, implement edits, and finalize invoices Respond to billing inquiries from attorneys and clients with professionalism and urgency Develop a strong understanding of client-specific billing requirements and outside counsel guidelines Support the onboarding of new client billing arrangements and matter setups Accounts Receivable Support Track outstanding invoices and assist with collections efforts by coordinating with attorneys and clients Reconcile billing discrepancies and resolve payment-related questions Maintain accurate billing records and supporting documentation Process Improvement Work with finance and operations to identify opportunities to streamline billing workflows through automation and AI-enabled processes Assist in developing standardized billing procedures and documentation Generate billing and financial reports as needed to support firm leadership Administrative Support Maintain billing data within the firm's practice management and financial systems Assist with month-end close activities related to billing Perform additional finance and operations projects as needed What We're Looking For Core Qualifications Bachelor's degree or equivalent professional experience 35+ years of legal billing or law firm finance experience Experience working with legal billing systems and accounting software Strong proficiency in Microsoft Excel and Google Workspace Excellent organizational skills with exceptional attention to detail Strong analytical and problem-solving abilities Excellent written and verbal communication skills Ability to manage multiple priorities while meeting deadlines Ability to handle confidential financial information with discretion Comfortable working in a fast-paced, evolving environment Nice to Haves Experience billing for sophisticated corporate or financial services clients Familiarity with legal e-billing platforms (e.g., Legal Tracker, CounselLink, Tymetrix, Serengeti) Experience with law firm practice management or accounting systems Experience leveraging AI tools to improve finance and operational workflows Experience in a high-growth startup or rapidly scaling professional services organization Compensation and Benefits Base Salary: $90,000 to $120,000 a year The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Within the range, individual pay is determined by various factors, including job-related skills, experience, and relevant education or training. Benefits: 401(k) with employer match, health, dental, vision coverage, unlimited paid time off, free lunch in office daily, employee referral bonus program Work Location Location: New York City Work model: Hybrid In-office expectation: 3-4 days per week