Patient Services Representative

Patient Services Representative - 5372

520-536 Saybrook Rd. Middletown, CT | Clinical Support Services | Full Time

Position Highlights

• Department: Physical Rehabilitation - Outpatient
• Hours: Full-Time/37 hours
• Shift: Days, 1st Shift
• Location: This position will split between both Middletown, CT and Marlborough, CT locations

Position Summary:

The Patient Services Representative is responsible for but not limited to:

• Greets patients and staff with a friendly, positive demeanor both in person and over the phone. Answers all questions or assists with finding answers for patients and staff.
• Effectively schedules patients for initial and follows up visits based on department guidelines.
• Obtains accurate demographic, registration and insurance information and performs data entry into the computer system
• Initiates correct forms for each chart, pulls, files, and scans charts accurately and with conscious regard for HIPAA Rules.
• Answers incoming telephone calls by third ring, offers assistance to callers and properly routes calls to others. Takes messages, referrals and other information as appropriate.
• Works effectively with other rehab front office staff.
• Works with Registration to correct account errors and registration problems. Efficiently addresses daily worklists. Enter insurance data, ICD.10 codes and onset dates into the system.
• Actively participates in the Quality Improvement program.
• Maintains clean and organized work areas.
• Other job related duties as assigned.

Minimum Qualifications:

• High School Diploma required

Preferred Qualifications:

• Knowledge of electronic medical record systems
• Experience working in healthcare
• Experience working as a secretary or in a customer service field
• Experience with medical terminology
• Computer proficient

Comprehensive Benefits Offered:

• Competitive and affordable health benefits (total rewards package)
• 403(b) retirement plan with company matching
• Paid holidays, time off and sick time
• Wellness rewards program
• Quick commute access from I-84, I-91, Route 9 and surrounding areas
• Free parking with shuttle drop-off service
• …and much more!

About Middlesex Health

The Smarter Choice for your Career!

Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.