SaaS Configuration Lead

Role Description

Resource Innovations is seeking a Sr. SaaS Configuration Specialist to play a key role in delivering enterprise software solutions that power the future of clean energy. This is a highly visible, client-facing position where you will lead end-to-end implementations—from requirements gathering and system design through configuration, testing, and go-live—on a modern low-code/no-code SaaS platform.

In this role, you’ll act as a trusted advisor to utilities and grid operators, translating complex business needs across Demand Side Management, Transportation Electrification, and other energy programs into scalable, high-impact technology solutions. You will partner directly with clients to drive workshops, define system requirements, and deliver tailored configurations that optimize performance, usability, and long-term value.

The ideal candidate brings 5+ years of experience in the utility energy efficiency space, along with a strong ability to bridge business and technical teams. You’ll also collaborate closely with Product and Engineering, influence solution design, and mentor junior team members—making a direct impact on both client success and the evolution of our platform.

Duties and responsibilities:

• Drive end-to-end implementation of enterprise software solutions, including requirements definition, system configuration, testing, and go-live support.
• Serve as a subject matter expert in the company’s low-code/no-code SaaS platform, advising on best practices for configuration, integration, and optimization.
• Lead the design and delivery of complex software solutions supporting Demand Side Management, Transportation Electrification, and other clean energy programs for utilities and grid operators.
• Serve as a primary client-facing lead, engaging directly with stakeholders through workshops, working sessions, and on-site interactions to gather requirements and drive decisions.
• Translate client business drivers, program requirements, and operational goals into scalable system designs and implementation strategies.
• Develop and lead key client-facing deliverables, including gap analyses, use cases, and technical requirements/specifications.
• Configure and implement business logic, workflows, user interfaces, and data structures, partnering with client technical teams for seamless integration.
• Identify and implement opportunities to improve system efficiency, scalability, and user experience.
• Provide ongoing advisory and post-launch support, maintaining strong client relationships.
• Collaborate cross-functionally with Product, Engineering, and Delivery teams to inform roadmap priorities.
• Mentor and guide junior team members in client engagement and solution design best practices.

Qualifications

• Preferred advanced degree in Computer Science, Information Technology, Business Information Systems, or an MBA with a Technology Management focus, with consideration for significant relevant experience in lieu of formal education.
• Proven experience leading client-facing software implementations, including facilitating workshops and working sessions with stakeholders.
• Extensive hands-on experience with day-to-day application development using no-code/low-code platforms or web development tools.
• Minimum of 5+ years of experience in systems configuration, specializing in energy efficiency management systems.
• Hands-on experience with JavaScript for configuring, customizing, or extending web-based applications; ability to read, write, and troubleshoot code as needed to support implementations.
• Demonstrated ability to analyze, interpret, and implement complex energy data solutions for clients.

Benefits

• Competitive salaries based on a candidate's skills, experience, and qualifications for the position.
• Compensation range for the base salary for this position is $95,000 - $110,000.
• Eligibility for a discretionary annual bonus.
• Three weeks of paid vacation annually.
• Paid holidays.
• 401(k) retirement plan with employer match.
• Medical, dental, and vision coverage.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Additional supplemental offerings.