IT SUPPORT MANAGER

Job Description

Job Description

Job description

IT SUPPORT MANAGER (WEST PALM BEACH, FL)

A & Associates is a reputable staffing agency with a proven track record in screening and recruiting as well as job placement and career development. With more than ten (10) offices throughout the United States, A & Associates is a company that can be trusted to provide a diverse level of services with excellence, diligence and integrity. “Quality In Everything We Do” is far more than our mantra, it is our standard! Explore a career with A & Associates, one of the leading providers for temporary, temp-to-hire, permanent placement services and security guard services.

We are looking for an experienced and motivated Information Technology Manager who will be responsible for overseeing and ensuring that computing systems and equipment are operating effectively and efficiently. To be successful in this position you will demonstrate a detailed knowledge of the industry’s best practices and evidence a professional track record of effective technical management, information analysis, and a thorough understanding of computer hardware and software systems.

JOB SUMMARY:

· The IT Support Manager will plan, establish, and manage information technology (IT) projects and will serve as a liaison between the business and technical aspects of assigned projects.

EXPERIENCE LEVEL:

· Median Experience Level

SUPERVISORY RESPONSIBILITIES:

· Hires and trains members of the technical staff.

· Assigns duties and responsibilities and oversees workflow of project staff.

· Oversees the day-to-day workflow of the department.

· Conducts performance evaluations that are timely and constructive.

· Handles discipline and termination of employees as needed and in accordance with company policy.

DUTIES/RESPONSIBILITIES:

· Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.

· Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.

· Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.

· Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.

· Collects, analyzes, and summarizes information and trends as needed to prepare project status reports.

· Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

· Organized with attention to detail.

· Excellent analytical, logical thinking, and problem-solving skills.

· Excellent verbal and written communication skills.

· Thorough understanding of project management principles and planning.

· Thorough understanding of information technology procedures and practices.

· Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.

· Proficient with Microsoft Office Suite or related software.

· Ability to motivate groups of people to complete a project in a timely manner.

EDUCATION AND EXPERIENCE:

· Degree in Computer or Information Science-related field preferred.

· At least one year of related experience required.

PHYSICAL REQUIREMENTS:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

COMPENSATION:

· Pay for this position will start at $45, 000 per year, but will be commensurate with experience.

EEO STATEMENT

A & Associates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

A & Associates is a nationally recognized workforce solutions provider with more than 20 years of experience delivering professional staffing, security, and workforce management services to federal, state, local, and commercial clients. Headquartered in Florida and operating nationwide, A & Associates is committed to providing highly qualified professionals who deliver exceptional service, integrity, and accountability. Our team supports critical programs by providing responsive staffing solutions and operational excellence while maintaining our commitment to "Quality In Everything We Do."

Company Description

A & Associates is a nationally recognized workforce solutions provider with more than 20 years of experience delivering professional staffing, security, and workforce management services to federal, state, local, and commercial clients. Headquartered in Florida and operating nationwide, A & Associates is committed to providing highly qualified professionals who deliver exceptional service, integrity, and accountability. Our team supports critical programs by providing responsive staffing solutions and operational excellence while maintaining our commitment to "Quality In Everything We Do."\n