Front Desk

Responsible for administering the day-to-day activities of the business office, including: Manage the records of patients- insures we have up to date information scanned into patient accounts “Images.” Maintaining a productive schedule Accounts receivable-reviewing accounts for outstanding balances for patients who are scheduled to come in Presentation of financial treatment plan options Help Create and maintain financial options SPECIFIC DUTIES Review the office for a neat, professional appearance and make necessary changes Check the daily schedule for accuracy Answer and respond to telephone calls with professionalism Review supplies for reception and provide order to Office Manager Ensure that HIPAA Notice of Privacy Practices Notice is on display Greet and welcome patients and visitors to the practice Check in patients according to office protocol, verifying and updating patient information Manage recall and inactive patient system Help explain office policy to patients Confirm the next day’s appointments according to protocol and patient preferences Schedule patients for efficient use of doctor and staff time Check patient quick-fill list to try to fill in cancellation and no-show appointment times Collect payment from patients at the time of treatment Make follow-up appointments as needed Prepare financial treatment plans and present plan options to patient Records Management Gather and accurately record insurance information from patients See that records are stored securely and handled in compliance with HIPAA privacy and security regulations Accurately scan patient information Track cases and referrals to and from other doctors Prepare and submit claim forms for patients with dental insurance Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by DOCTOR. See clinical notes in “CHART” Mail or electronically submit claim forms from office Be an active participant in staff meetings Perform other tasks as assigned by Doctor/Manager Enter patient financial activity in computer #J-18808-Ljbffr