Customer Care Representative (Overnight - 3rd shift) - On Site

Join Our Team at MTM Health!

At MTM Health, it's more than transportationit's personal. We believe every passenger deserves compassion, dignity, and exceptional service. To make that happen, we're looking for passionate, driven individuals who want to make a real difference in the lives of those we serve.

As part of our growing team, your work will directly impact the communities around you by helping remove barriers to care and improving quality of life. Our culture thrives on innovation, collaboration, and growthgiving you room to advance, contribute, and shape the future of our industry.

Why Choose MTM Health?

Make a meaningful impact every day

Join a team that values your voice, ideas, and contributions

Be part of a company that consistently exceeds NCQA standards for customer service

Enjoy a supportive environment, including multilingual assistance available 24/7, 365 days a year

If you're ready to transform lives and grow your career, apply today and help us break down community barrierstogether.

Now Hiring: Customer Care Representatives

Location: Onsite - Norton, VA Hourly Rate: $17.00/hr + 2nd shift ($1/hr) and 3rd shift ($2.50/hr) differentials for those time periods. (Also, extra pay for weekend shifts)

Shifts: 7:30pm-6:00am OR 9:30pm-6:00am

What Will Your Job Look Like?

Our Customer Care Representatives are the frontline ambassadors of MTM Health. In this role, you'll:

Handle inbound calls from members, clients, and facilities

Take on 6080 calls per day (Mondays may see higher volume)

Support callers with empathy, accuracy, and efficiency

Increase task complexity as your skills grow

What You'll Need:

Must be able to work on-site at our Norton, VA office

1 year of call center experience

6 months of customer service experience

Basic typing and computer skills with strong navigation abilities

Benefits Without Barriers

Our Total Rewards program goes beyond a paycheck. We provide benefits designed to support you and your family, including:

Health, dental, and vision insurance

Life and disability coverage

401(k) with company match

FSA and HSA plans

Wellness programs with incentives

Voluntary and ancillary benefits

Additional Perks

Pay on Demand

Paid time off + holiday pay

Birthday holiday

Maternity/paternity leave

Continuing education reimbursement

MTM Perks discount program

Career development and advancement opportunities

MTM Health is Proud to Be an Equal Opportunity Employer

We welcome diversity and celebrate the unique perspectives each candidate brings. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.