Loan Operations Specialist

About the Company

Build a career that strengthens your community. At BankTennessee, youre not just doing a job you're someone your neighbors know and trust. Each day, you'll help customers with everyday banking and important life moments, building relationships that truly matter.

Rooted locally since 1934. Founded in Memphis as First Federal Savings & Loan, weve grown alongside the communities we serve for generations. With local decision-making, we stay closely connected to the people and neighborhoods around us. That stability allows us to invest in what matters mostour employeesthrough ongoing training, support, and opportunities for growth.

Were proud to be employee-owned. It means your work contributes to something biggeryou share in the success you help create, and you share in our commitment to doing what's right for our customers and each other. If you enjoy helping others, solving problems, and being part of a team that genuinely cares, you'll feel right at home here.

About the Role

The Loan Operations Specialist is responsible for a variety of loan-related administrative duties involving loan documentation and supporting documents, while ensuring compliance with all bank policies, procedures, and practices and all applicable laws and regulations.

Responsibilities

• General loan questions/research
• Performs loan tasks, including but not limited to: loan boarding, loan payoffs, loan modifications, tickler updates, and collateral maintenance.
• Maintain knowledge of bank policies, procedures, and applicable laws
• Track/maintain hazard, flood, and force placed insurance
• Contact insurance companies for updated insurance policies
• Review insurance policies for accurate coverage
• Initiate force placed insurance for loans with no coverage or if the customer does not have sufficient coverage
• Clear insurance exception reports
• Verify and audit escrow disbursements
• Verify amounts, payees, and disbursement dates
• Backup escrow disbursements and escrow analysis in the supervisors absence
• File maintenance Review
• Review daily reports regarding new loan setup, renewals, and loan maintenance
• Research payment issues and discrepancies.
• Research and process un-posted items.

Qualifications

• High school diploma or equivalent required; college education preferred.
• Minimum of 3 years experience in banking or related field; 5 years preferred.

Required Skills

• Strong knowledge of bank policies, procedures and practices, and applicable laws and regulations, including escrow compliance requirements.
• Exceptional attention to detail, with a proven track record of accuracy and efficiency in handling multiple assigned duties.
• Excellent communication skills, both verbal and written.
• Ability to maintain strict confidentiality and handle sensitive financial information.
• Proven time management and organizational skills; able to effectively handle multiple priorities and adapt effectively as pace and business needs fluctuate.
• Strong working knowledge of Microsoft Word and Excel.

Travel

Occasional travel to other BankTennessee facilities is possible, as well as occasional travel possible to non-Bank facilities for professional development opportunities, community engagement activities and other events.

This job description is a general description of the types of responsibilities that are required of an individual in this job. It is not intended to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Statement

BankTennessee is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex, sexual orientation, religion, age, disability, genetic information, veteran status, or any other characteristic protected by State or Federal law.

Member FDIC.