Remote Partner Support Specialist
Virtual Vocations Inc
Resolving escalated partner issues in a dynamic environment, the part-time Remote Partner Support Specialist will manage partner support operations, improve self-service capabilities, and maintain a knowledge base while working on a 6-month contract basis. Key responsibilities Resolve partner issues related to onboarding, portal access, and program mechanics while maintaining service quality Own the partner support queue, triaging and routing inquiries to appropriate teams as needed Identify recurring issues and contribute to the improvement of automation and self-service processes Required qualifications 2-4 years of experience in B2B support, partner operations, or program operations Strong written communication skills for effective partner interaction Ability to recognize patterns in support tickets and address root causes Experience with Salesforce Service Cloud, Zendesk, or similar platforms is a plus Familiarity with partner or channel programs such as resellers or SIs is advantageous
Vacancy posted 4 days ago
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