Front Office Lead

Senior Medical Front Desk Professional / Office Lead Location: Cambridge, MA (new office opening Fall 2026), looking for someone to start ASAP and be able to cross-train at Beverly, MA location Schedule: Full-Time, Monday–Friday Compensation: $22–28/hour, depending on experience Start Date: ASAP About the Opportunity A growing, physician-owned specialty medical practice is expanding and opening a new Cambridge location in Fall 2026. We are seeking an experienced Senior Medical Front Desk professional to serve as the Office Lead for this new site. This is an excellent opportunity for someone who enjoys taking ownership, working independently, and playing a key role in establishing the operations and patient experience of a new office. The ideal candidate will be a seasoned medical front desk professional who is often the go-to person within their current practice and is ready to take on additional responsibility. Prior to the Cambridge office opening, the selected candidate will complete training at the practice's existing locations to gain a thorough understanding of systems, workflows, and operational expectations. Key Responsibilities Patient Services & Front Desk Operations Serve as the primary point of contact for patients, including check-in, check-out, scheduling, and general patient communication Manage appointment scheduling and provider calendars with a high degree of accuracy Verify insurance eligibility and support authorization workflows for procedures, imaging, and referrals Answer incoming calls, respond to messages, and manage electronic patient communications Collect copays, balances, and update patient demographic information Maintain a professional, welcoming, and organized front office environment Collaborate with management and staff across multiple locations to ensure consistency and continuity of operations Office Operations & Site Leadership Serve as the primary on-site operational contact for the Cambridge office Coordinate facility, maintenance, and equipment-related issues as needed Monitor office supply inventory and assist with ordering and replenishment Support onboarding and orientation of new staff members Help implement and maintain front desk policies, procedures, and best practices Assist with daily office workflow coordination and communication Act as a liaison between the Cambridge location and the broader practice team Administrative Support Assist with site-specific administrative projects and operational tasks Communicate provider schedule updates and workflow changes to appropriate team members Support coordination of office meetings, vendor visits, and other logistical needs Maintain accurate records and documentation in accordance with practice standards Qualifications Required 3+ years of medical front desk experience in a healthcare setting Experience with patient scheduling, insurance verification, and authorization processes Experience using EPIC or a comparable electronic health record system Ability to work independently and take initiative with minimal supervision Strong attention to detail and organizational skills Excellent communication and interpersonal abilities Experience working in a fast-paced, high-volume medical environment Reliable, professional, and dependable Preferred Prior experience serving as a lead, senior, or go-to front desk team member Experience in a specialty practice environment Knowledge of prior authorization processes for procedures and diagnostic imaging Experience working within a multi-site healthcare organization Familiarity with basic office operations, onboarding, and facilities coordination Bilingual abilities are a plus Training & Development The selected candidate will participate in a structured onboarding program at the practice's established locations before the Cambridge office opens. This training will provide exposure to scheduling workflows, authorization processes, patient communication standards, office operations, and collaboration with providers and clinical staff. What Success Looks Like Patients consistently receive a professional, organized, and welcoming experience Daily front desk operations run smoothly and efficiently Scheduling, authorization, and patient communication workflows are managed accurately Issues are proactively identified, communicated, and resolved New team members feel supported and well-oriented The Cambridge office operates seamlessly as part of the broader organization Why Join? This is a unique opportunity to help launch and lead the front-office operations of a brand-new medical office while joining a growing healthcare organization that values teamwork, patient care, and professional development. #J-18808-Ljbffr The Nagler Group