Shift Lead

Job Summary The Veterinary Hospital Shift Lead ("Shift Lead") provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital and helps ensure effective communication with all clients, internal stakeholders, and colleagues. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed. Responsibilities Live and exemplify the Five Principles of Mars, Inc. with oneself and the team. Assist and support the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients. Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand. Supervise the team on day‑to‑day operations, ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity. Create an environment where the team can deliver quality, efficient, and effective veterinary care and foster associate engagement. Provide professional, efficient, and exceptional client service, lead by example, and educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and related information while effectively resolving client issues. Assist in scheduling associates to meet client needs, proactively plan time off and CE scheduling. Ensure compliance with all practice policies and procedures. Ensure adherence to Banfield dress and grooming guidelines. Perform other job duties as assigned. Qualifications and Requirements Minimum 18 years of age. High School Diploma preferred. Minimum of two years of veterinary hospital experience. Able to work at a computer for long periods and confident around pets (dogs, cats, birds, reptiles, etc.). Comfortable working in an environment with moderate to high noise and strong smells. Physical ability to stand, walk, stoop, kneel, crouch, climb, and manipulate (lift, carry, move) up to 50 pounds. Good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity for keyboard use and equipment operation. Vision abilities including close, distance, color, peripheral, depth perception, and ability to adjust focus. Exposure to animals that may bite or scratch; exposure to anesthesia, radiation, biological hazards, and medication/control substances. Pay Range $20.35 – $26.00 hourly, depending on experience, skill level, and education. Benefits Comprehensive Medical, Dental, and Vision Insurance. Generous Retirement Plans (401(k) and Roth) with company match. Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs). Paid Time Off and Holidays. Top‑Tier Mental Health and Wellbeing Resources. Associate Life Insurance (company‑paid) & Supplemental Life Insurance. Company‑Paid Short‑ and Long‑Term Disability. Flexible Spending Accounts (FSA). Health Savings Account (HSA). Paid Parental Leave for birth and adoption. Continuing Education Allowance (for eligible positions). Back‑Up Child and Elder Care & Family Support Resources. Fertility and Family Building Support. Digital Exercise Therapy program. Voluntary Protection Benefits. Legal Plan. Identity Protection. Commuter Benefits. Three Free Optimum Wellness Plans for Pets. Exclusive Discounts on products and services. Equal Employment Opportunity Statement We are a drug‑free, smoke‑free, equal opportunity employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. #J-18808-Ljbffr