Sales Engineer - Customer Success

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.Our mission is simple: End Cyber Risk. We’re looking for a Sales Engineer, Customer Success to be part of making that happen.The Sales Engineer (SE) will contribute to our Sales Engineering and Customer Success department, by supporting Customer Success Managers to help evangelize, design, propose, and review Arctic Wolf Services to help demonstrate the business value for customers. This is a results-oriented position, and you must demonstrate that you can own building the trust and rapport with customers and Customer Success Managers. This will be done by having a high aptitude in security technology, leadership, and business acumen. You thrive on autonomy while being a productive team member. The character and competency you bring to the sales process and team is a critical component to this role. Ultimately, you win with integrity and good intent.Responsibilities:Work with customers to help educate and drive the business value of the Arctic Wolf Networks servicesDeliver technical presentations and demos with a focus on the business requirements of the customerCreate an environment in which customers become evangelists, maintain long term relationships with strategic customers to drive ongoing adoption and expansion of Arctic Wolf Networks servicesHelp manage Proof of Concept deployments with potential customers, balancing structured POC process while adapting to each individual customer situationPromotes long-term customer success by providing deployment assistance as needed by the onboarding team and leveraging best practices to drive end-user adoption and engagement.Represent the voice of AWN to the customers, and represent the customers voice to AWNAssist the Customer Success Managers’ sales qualification and own the technical architecture designLight travel required / passport requiredRequired Skills and Experience:Minimum of 2 years in a customer-facing role, preferably in a presales engineering capacity or consulting role focused on security solutionsMinimum of 5 years supporting, delivering, or designing enterprise IT systems, security focused systems desiredMust have extensive technical experience in Networking, Security, Identity Management, Cloud Services, and Windows/Linux/MacAbility to articulate the business application/value of the AWN technology to all audiences, ranging from technical to executive-level decision makersExcellent written, verbal, presentation, time management, and attention to detailYou must have an “I own the problem AND the solution” attitudeStrong working knowledge of Word, PowerPoint, and ExcelNice To Have:Bachelor’s DegreeCISSP, GCIH, CISA or CISM certification(s)Working knowledge of Salesforce.comPrevious experience selling XaaS solutions (software, infrastructure, SOC/Security)Mac OS / Omnigraffle / VMware FusionOn-Camera Policy:To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.About Arctic Wolf :At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.Our ValuesArctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance.We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.All wolves receive compelling compensation and benefits packages, including:Equity for all employeesFlexible time off and paid volunteer daysRRSP and 401k matchTraining and career development programsComprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added servicesRobust Employee Assistance Program (EAP) with mental health servicesFertility support and paid parental leaveArctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing View email address on click.appcast.io .Security Requirements:Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).Background checks are required for this position.This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.The base salary range for this job family is 93,800 to 233,100 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package. #J-18808-Ljbffr