Receptionist (Starbuds)

Job Description

Job Description

Who we are:
Vireo Health of Rocky Mountain is a vertically integrated cannabis company focused on retail excellence, cultivation quality, and strategic brand partnerships across our markets. We are an organization committed to delivering an exceptional customer experience while driving disciplined, sustainable growth.

Guided by our HEART values — Hard Work (Hustle), Excellence, Attitude, Respect, and Teamwork — we operate with accountability, collaboration, and a shared commitment to performance. As we continue to scale, we are building a high-performing team ready to execute and lead in a competitive environment.

What we offer:

• Compensation: $20.00 per hour 
• Part time hours at our Starbuds  location in Aurora, Colorado
• Benefits Offered: Medical, Dental, Vision, STD, LTD, HSA, FSA, Dependent Care, Voluntary Life, EAP, 401(k) Match 

*As a tipped industry, tips are and can be variable as a result of many factors, including shift availability, schedule, full-time/part-time status, hours of operations, weekends/nights, and specific dispensary. Our wage range is a realistic representation of the overall earnings opportunity when joining the Vireo Health of Rocky Mountain team, which includes prominent banners such as Star Buds, LivWell, and EveryDay Weed. 

What the role is about:
The receptionist is the first impression of the store to our consumers. The receptionist is primarily responsible for: greeting customers in a friendly manner, compliantly checking IDs in accordance with MED laws and regulations, scanning customers into the POS system, organizing customer queues, signing in visitors to the guest log, communicating product assortment to consumers, upholding Schwazze SOPs, and maintaining cleanliness of the lobby and front of the store area. In addition, the receptionist is responsible for always maintaining a clean and professional appearance. The receptionist answers phone calls in a professional and courteous manner and directs calls to appropriate members of the retail team if needed.

What impact you’ll make: 

Checking IDs: 

• Maintains familiarity with IDs from all over the country and can recognize fraudulent ID cards 
• Scans IDs into the POS system and confirms that the information on the ID matches the information on the scanner 
• Upholds MED laws and regulations surrounding what constitutes a valid form of ID 
• Upholds company SOPs on ID checking 
• Refuses entry to customers that do not have a valid form of ID, or who are underage 

Organizing Customer Queues: 

• Pays close attention to the arrival of customers to ensure that customers are seen in the order that they arrive 
• Directs online ordering customers to the online ordering check out to avoid long wait-times 
• Organize queues in the safest and most efficient way possible to avoid overcrowding or parking lot disruptions

Answering Phone Calls: 

• Takes orders over the phone and communicates orders with the retail team
• Answers customer questions quickly and courteously 
• Directs customer calls to appropriate team members if needed 
• Directs vendor calls to the retail management team as directed 

Checking in Visitors: 

• Utilizes the Visitor Log to compliantly check in visitors to limited access areas such as vendors or inspectors
• Verifies with management before admitting visitors into the building 
• Provides visitors with company visitor badges 

Customer Service: 

• Maintains company-wide customer service standards and works to provide top-notch customer service with every interaction. 
• Answers phone calls in a friendly and professional manner. 
• Answers emails in a friendly and professional manner. 
• Acts as the face of the company and creates long-lasting customer relationships. 
• Ensures that all customers are aware of our Loyalty program. Ability to sign up customers quickly and accurately while explaining the features and benefits of Higher Rewards. 

Please note that the percentage allocations are a general estimate and may vary based on business needs and priorities. Additional duties may be required as needed to support overall operations.

What you’ve accomplished:

• High school diploma or equivalent preferred 
• Must be at least 21 years of age
• Ability to obtain and maintain an active Colo MED badge in the state of Colorado  
• Previous experience in a retail or customer service role is preferred  
• Knowledge of cannabis and its products is a plus  
• Strong communication and interpersonal skills  
• Ability to work in a fast-paced environment 
• Reliable, punctual, and possesses a strong work ethic  

Working Conditions (Schedule, Environment, Travel

• Ability to lift 25 lbs. or more multiple times per day  
• The schedule will vary depending on the needs of the business.  
• Nights, Weekends, and Holidays are to be expected

Why Choose Vireo?
Life’s too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture.

At Vireo Health, we’re pioneering the future of cannabis with a team that’s as dynamic as the industry itself. Here, you’ll find a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives.

Whether you’re cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you’ll be part of something bigger. If you’re looking for a career that’s exciting, meaningful, and full of growth, let’s build the future of cannabis together.

✅ A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future
✅ Passionate Culture:  Join a team that truly cares about the plant, the people, and the purpose behind what we do
✅ Employee Perks:  Enjoy competitive pay and benefits, paid time off and employee discounts
✅ Making an Impact:  We’re committed to education, sustainability, and giving back to the communities we serve.

EEO Statement 
Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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