Customer Success Executive - SaaS

Set up regular meetings with customers and partners, provide information about products and services, take/cancel orders, and obtain details of complaints. Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications Follow up to ensure that appropriate actions are taken on customer requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Facilitate webinars/ events and meetings for customers and partners. #J-18808-Ljbffr vSaaS Global