Account Manager II or Senior

Account Manager II Or Senior

The Account Manager II or Senior performs as the primary APS representative with key accounts, building and maintaining relationships with business leaders and other designated customers. Supports accounts which typically involve customers that generate more than $1,000,000 in annual revenue and have an energy demand greater than 1MW. Understands each customer's business so that their needs can be anticipated and met. Advocates for and works across a broad spectrum of functions for appropriate solutions to address customers' needs while making effective decisions that balance APS' corporate goals, customers' needs, and regulatory requirements.

Minimum Requirements:

• Account Manager II: BS/BA in Marketing, Sales, Business, Engineering or related field plus five (5) years of customer service or technical sales relationship building experience. In lieu of a degree, high school diploma/GED and a total of nine (9) years of related education and customer service or sales relationship building experience.
• Senior Account Manager: BS/BA in Marketing, Sales, Business, Engineering or related field, plus eight (8) years of technical sales and relationship building experience. In lieu of a degree, high school diploma/GED and a total of twelve (12) years of related education and customer service or sales relationship building experience.

Preferred special skills, knowledge or qualifications include proven success in customer account management, prior customer management experience in a service-related industry, demonstrated knowledge of technical sales, energy analysis, engineering applications, energy end-use products and processes, mastery of all relevant pricing structures, power cost fundamentals, APS distribution system, electric utility industry, and associated regional challenges, and proficiency with Customer Care & Billing (CC&B), Cognos, and Customer Relationship Management (CRM) databases such as Saratoga and proficiency with Microsoft Office suite.

Major Accountabilities include acting as single point of contact with identified customers for all programs and services to provide technical sales support and solutions, demonstrating ability to understand and explain APS operations, utility industry, and energy policy, managing internal/external customer expectations to meet and exceed company and customer program goals, proactively calling on assigned customers on a regular basis, developing relationships with their energy decision-makers, ensuring high value customer relationships by providing energy advice and leadership using thorough knowledge of the customer's business, and facilitating the education and awareness of energy efficiency and renewable energy opportunities to customers through speaking opportunities and memberships in professional organizations.