Non-Medical Case Manager

Job Description

Job Description

UNM Medical Group, Inc. is hiring for a Non-Medical Case Manager to join our Truman Health Services team. This opportunity is a full-time day shift opening located in Albuquerque, New Mexico.

Minimum $41,305 - Midpoint $51,621*

*Salary is determined based on years of total relevant experience.

*Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.

About Truman Health Services:

• Compassionate & Evidence-Based Treatments : Join an interdisciplinary team that provides patient centered medical care for HIV and gender-affirming primary care. We also provide consult services for Hep-C and PrEP and strive to ensure the highest standards in health care.
• Holistic & Integrated Approach : Be part of an organization that takes a comprehensive approach, addressing patients' medical, social, and mental health needs with a commitment to their overall well-being.
• Inclusive & Impactful: With locations in both Albuquerque and Roswell, NM, contribute to a dynamic, LGBTQIA+ affirming environment where you can make a real difference in the lives of New Mexicans.

We are thrilled to announce our recruitment for a Non-Medical Case Manager to join our highly experienced case management team. We are seeking an experienced individual to provide intense case management services to our clients who receive primary care at our clinic. Core services provided by candidate may include coordination of case with a multidisciplinary team to ensure treatment compliance and evaluating/anticipating ancillary, wrap-around and support services. The chosen candidate must be focused, able to handle multiple activities at once, have excellent written and oral communication skills, exceptional computer skills and be very detail oriented.

UNM Medical Group, Inc. welcomes people with lived experience to apply.

Priority will be provided to candidates who are:

• Experienced providing medical case management services to medically and socially complex populations.

• Experienced providing social support services to people living with HIV/AIDS.

• Experienced working with the LGBTQ+ community.

• Experienced working in a community based multi-disciplinary setting.

• Bilingual English/Spanish.

Summary

Under general supervision, as part of a multi-disciplinary team, provides services relating to improving retention in care for specialized subsets of patients. Ensures eligibility for a variety of medical and social services and assists patients in completing appropriate paperwork. Non-medical case managers may provide assistance in accessing social, community, legal, financial and other needed services. May perform a range of administrative functions required to ensure efficient program operation.

Minimum Job Requirements of a Non-Medical Case Manager:

High School diploma or GED and 2 years of related experience or a certification as a Certified Community Health Worker (CHW). Completed degree(s) from an accredited institution that are above the minimum requirements may be substituted on a year for year basis. Verification of education and licensure will be required if selected for hire.

Required License:

• Possession of a valid unrestricted NM driver's license.

Duties and Responsibilities of a Non-Medical Case Manager:

1. Coordinates patient documentation to maintain eligibility for a variety of core medical and social support services;
2. Conducts patient interviews required to complete intake applications and all required forms for core medical and social support services;
3. Works closely with medical case managers to reduce patient barriers to obtaining needed medical care and /or social services;
4. Assist with the identification of community resources that build support for medically and socially complex patients;
5. Maintain current information on all regularly accessed community resources;
6. Perform a range of administrative functions required to ensure efficient program operation.
7. Maintain professional growth and development through completion of required departmental and New Mexico Department of Health competencies.
8. Perform miscellaneous job-related duties as assigned.

Why Join UNM Medical Group, Inc.?

Since our creation in 2007, our dynamic organization has continued to grow and form strong partnerships within the UNM Health system. Modern Healthcare recognizes UNMMG in their Best Places to Work recognition for 2025 . We’ve earned the Platinum Level Family Friendly Business Award® from Family Friendly New Mexico. ASPIRE to incorporate the following values into all aspects of our culture and work: we always demonstrate an Attitude of Service with Positivity , Integrity and Respect as we strive for Excellence . We are dedicated to embracing and promoting diversity while fostering well-being across New Mexico through cultural humility and respect for everyone.

Benefits:

• Competitive Salary & Benefits : UNMMG provides a competitive salary along with a comprehensive benefits package.
• Insurance Coverage : Includes medical, dental, vision, and life insurance.
• Additional Perks : Offers tuition reimbursement, generous paid time off, license and certification reimbursement program for eligible employees, and a 403b retirement plan for eligible employees.

Apply to our Non-Medical Case Manager opportunity with UNM Medical Group, Inc. and a recruiter will contact you shortly!