Customer Service Specialist

Customer Service Specialist

Our client is hiring a Customer Service Specialist to serve as the primary point of contact for customers, ensuring a positive and professional experience across all interactions. This role manages inquiries, processes orders, and coordinates with internal teams to resolve issues efficiently. The ideal candidate is personable, detail-oriented, and thrives in a fast-paced, customer-focused environment.

Key Responsibilities

• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status requests, complaints, and returns
• Manage a high volume of inbound and outbound calls, emails, and requests
• Create and update customer sales orders in ERP systems and maintain data in CRM
• Provide product, pricing, shipping, and availability information to customers
• Maintain detailed records of customer interactions, issues, and resolutions
• Coordinate shipments and work with internal teams and external carriers to ensure timely delivery
• Build strong customer relationships through professional, friendly, and empathetic communication
• Partner with sales and cross-functional teams to resolve issues and improve customer experience
• Identify root causes of issues and recommend process improvements
• Perform administrative tasks such as maintaining files and processing documentation

Required Qualifications

• High school diploma or GED required
• 4+ years of customer service experience
• Ability to proactively analyze problems, identify root causes, and resolve issues in a timely manner
• Ability to multitask, prioritize, and manage workload efficiently
• Strong verbal and written communication skills with a professional and empathetic approach
• Ability to display patience and make customers feel valued
• Highly organized with the ability to anticipate and meet customer needs
• Ability to comprehend complex information and apply it to daily tasks
• Ability to work independently and within a team
• Experience in a corporate environment
• Proficiency in Microsoft Office

Preferred Qualifications

• College degree
• Proven experience in a call center environment
• Sales experience
• 5+ years of customer service experience preferred