Customer Service Representative

Job Description

Job Description

Welcome to McCool Insurance Agency, where we believe that insurance is truly about people, not just policies. Located in the heart of Elkton, Maryland, our office is a vibrant, welcoming space where every voice is heard and every team member contributes to our collective success. We are looking for a friendly and dedicated Customer Service Representative to join our local office family. Here, you aren't just an employee processing paperwork; you are a vital advocate for our neighbors. You will be the first point of contact for many, providing a comforting presence and clear answers when our clients need it most. Our culture is built on mutual support, kindness, and a genuine desire to make the insurance process as simple and positive as possible. If you take pride in helping others, appreciate a collaborative environment, and want to build a career where your work directly supports our community, we would be delighted to have you join our team. We look forward to meeting you.

Responsibilities

• Assist clients with policy questions and clarify complex coverage details in plain language.
• Process policy endorsements and address billing inquiries with accuracy.
• Communicate with insurance carriers to resolve discrepancies and secure necessary documentation.
• Maintain accurate and up-to-date client files within our digital systems.
• Collaborate with our sales team to ensure a smooth transition for new policyholders.
• Proactively reach out to clients to review their coverage needs and ensure they remain well-protected.

Requirements

• Active Maryland Property & Casualty insurance license is a plus (open to candidates willing to obtain license)
• Previous experience working in an insurance agency setting.
• Strong command of Microsoft Office Suite and agency management software.
• Clear and empathetic verbal communication skills.
• High school diploma or equivalent.
• Demonstrated ability to handle administrative tasks with high attention to detail.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Licensing Assistance
• Paid Holidays
• Team Building Activities
• Community Involvement
• Employee Appreciation lunches/dinners