Bilingual Patient Service Representative

Bilingual Patient Service RepresentativeLocation: Wilmington, DEIndustry: Community Health / Healthcare AdministrationPay: $15.00 – $17.00 / Hour (based on experience)Benefits: The position is eligible for medical, dental, vision, and 401(k)About Our ClientCommunity health organization with multiple clinics throughout Delaware.Job DescriptionThis is a patient-facing, administrative support role focused on helping patients navigate the healthcare system. The Healthcare Coordinator plays a critical role in managing referrals, authorizations, and ensuring patients can follow through on their care plans.Key ResponsibilitiesHandle patient referrals and coordinate with providersManage prior authorizations for servicesCommunicate with patients by phone to resolve barriers to careSupport patients facing challenges such as lack of insurance, transportation, or language barriersCollaborate with internal departments like the enrollment teamTrack care coordination to ensure follow-through and "close the loop" on servicesQualificationsHigh School Diploma or GED (required)Experience in healthcare, insurance, or patient serviceBilingual in Spanish/English (required)Additional DetailsSchedule: Monday–Friday, 8:00 AM–5:00 PMDress Code: Business casualPerksOpportunity to make a real difference in your local communityWork with a supportive, mission-driven teamGain experience in a high-impact healthcare environmentCareer growth potential in community health servicesAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.