Account Supervisor

Job Description

Location: Morristown, NJ

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Schedule: Hybrid

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About the Role

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Our healthcare marketing client is seeking an Account Supervisor to join their account team and serve as a key point of contact for assigned clients and brands. This role is responsible for managing day-to-day client relationships, leading projects and initiatives, supporting brand strategy, overseeing Veeva submissions, and partnering cross-functionally to deliver high-quality work on time and within budget.

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The Account Supervisor will manage relationships across 1–2 manufacturer accounts representing approximately $1M–$1.5M in revenue and will have the opportunity to mentor junior account team members and contribute to new business efforts.

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Key Responsibilities

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Client & Account Management

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• Manage day-to-day client relationships across assigned brands and accounts.
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• Build trusted, independent relationships with clients and proactively identify opportunities, challenges, and potential risks.
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• Lead client meetings, prepare meeting notes and contact reports, and maintain accurate client status reports.
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• Provide proactive, tactical solutions to address brand and client needs.
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• Contribute to brand planning and identify opportunities for organic account growth.
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• Partner with Account Leadership and Strategy to support account growth and long-term client relationships.
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Project & Team Leadership

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• Lead strategic and complex projects and initiatives from kickoff through completion.
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• Develop project briefs and oversee project timelines, deliverables, and client feedback.
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• Lead internal kickoff meetings and provide oversight to projects managed by junior account team members.
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• Delegate appropriate projects and responsibilities to junior team members while providing mentorship and support.
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• Partner with Strategy and other cross-functional teams to address project needs and challenges.
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• Demonstrate strong clinical knowledge and understanding of assigned brands and therapeutic areas.
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• Support new business opportunities and serve as a pitch captain when needed.
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Veeva & MLR Management

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• Manage timely submission of materials to Veeva in accordance with submission calendars.
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• Create required Veeva job codes and complete submissions.
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• Oversee Veeva submissions managed by direct reports, when applicable.
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• Participate in Medical, Legal, and Regulatory (MLR) review meetings.
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• Download and organize MLR feedback in iMeet.
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• Ensure MLR comments are accurately marked up and incorporated into materials.
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Financial Management

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• Provide budget estimates for new projects.
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• Monitor project budgets and proactively identify potential scope creep.
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• Prepare invoicing details and draft Statements of Work (SOWs) for manager review.
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• Provide account input to support revenue forecasting and projections.
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Leadership & Development

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• Mentor and oversee up to one direct report.
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• Ensure timely completion of required timekeeping and administrative responsibilities.
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• Support the development of junior account team members through guidance, delegation, and day-to-day mentorship.
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What We’re Looking For

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• Experience in an account management role within a healthcare communications, pharmaceutical, or medical advertising agency.
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• Strong understanding of pharmaceutical/healthcare clients, brands, and agency processes.
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• Experience managing client relationships and multiple projects simultaneously.
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• Familiarity with Veeva and Medical, Legal, and Regulatory (MLR) review processes.
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• Strong project management, communication, and organizational skills.
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• Ability to proactively identify client needs, solve problems, and manage competing priorities.
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• Demonstrated ability to collaborate effectively with Creative, Strategy, Project Management, and other cross-functional teams.
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• Previous experience mentoring or overseeing junior team members is preferred.
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• Strong clinical and therapeutic-area knowledge is a plus.
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• Experience with new business pitches and account growth is a plus.
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