Account Supervisor

Job Description

Set in the heart of Morristown, New Jersey—where historic charm and green spaces create an inspiring backdrop—Navisync and PRYME stand together as NPG Health, delivering innovative healthcare communications driven by purpose and possibility.

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Here, ideas flourish and collaboration is rooted in a shared commitment to improving how healthcare is delivered. Our teams blend scientitific insight, market access expertise, medical communications, strategy, and creativity to craft meaningful connections between brands and the patients we serve, all within a collaborative, inclusive, and high-performance culture where talented individuals can grow, contribute, and make a difference every day.

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Navisync Cornerstones: Our heritage, our compass…Mindful, Driven, Versatile, Trusted

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The Account Supervisor is responsible for driving client satisfaction and project success for our agency. The role oversees the timely, efficient and professional delivery of all projects, ensuring they align with client expectations and business objectives. Acting as the primary service delivery manager and client advocate, the Account Supervisor fosters strong client relationships, promotes transparency, and ensures a seamless flow of communication between clients and internal teams. With accountability for project success and profitability, the Account Supervisor is essential to delivering exceptional service and strategic value.

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**Only candidates within 120 miles of Sleepy Hollow, New York will be considered**

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EXPERIENCE:

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• 4-6 years’ experience; minimum 1 year market access and patient support programs required
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• College degree and/or equivalent work experience required
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• Veeva experience required
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• 0-2 years of management experience required
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• Demonstrates strong oral and written communication skills
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LEADERSHIP:

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• Mentors/oversees up to 1 direct report
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• Ensures that timekeeping (for self and possible direct report) is complete no later than Monday at 10 am (and 10 am on the first day of every month)
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• May serve as pitch captain when new business opportunities arise
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CLIENT ENGAGEMENT:

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• Responsible for 1-2 manufacturers ($1M-$1.5M in revenue)
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• Effectively keep detailed meeting notes, finalize and send client contact reports
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• Maintains, finalizes, and sends client status reports
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• Offer proactive, tactical solutions to address brand challenges
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• Develops and maintains independent relationships with clients; identifies and communicates to their manager new opportunities and / or threats
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• Contributes to brand planning, in collaboration with their manager
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• Recognize opportunities for organic growth and notify their manager and the strategy team
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VEEVA SUBMISSIONS:

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• Ensures timely submission of materials to Veeva per the submission calendar
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• Create needed job codes in Veeva
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• Complete Veeva submissions and oversees direct report submissions (if one is assigned)
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• Attends medical/legal/regulatory review meetings
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• Downloads medical, legal and regulatory review comments and saves in iMeet
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• Ensures that the medical, legal and regulatory review comments are marked up and incorporated accurately
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PROJECT MANAGEMENT:

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• Lead and/or oversee direct report’s internal kickoff meetings
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• Develop project briefs
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• Markup / route client comments; provide oversight to direct report’s routes
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• Helps direct report resolve internal challenges (if assigned)
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• Seek advice from manager when working to resolve any internal challenges
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• Understands how and when to engage or deploy Strategy colleagues
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• Lead the more strategic / complex tactics and initiatives, delegate appropriate projects to junior account colleagues
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• Demonstrates clinical knowledge and understanding of aligned brand(s)
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FINANCES:

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• Provides manager with budget estimates for new projects
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• Monitor budgets by project; notify clients if there is a potential scope creep
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• Prepares invoicing details for review by manager
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• Draft SOWs for review by manager
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• Provides input to support revenue projections
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FEATURED PERKS & BENEFITS

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• Flexible hybrid work model combining in-office and remote work to facilitate collaboration, productivity, and work-life balance.
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• Medical, Dental and Vision Benefits
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• Company-paid Life Insurance for all employees
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• 401K Retirement Plan with 50% match up to IRS limits
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• $60 Non-Taxable Reimbursement per payroll for technology ($1,440/yr)
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• Professional Tuition Reimbursement
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• Generous and Flexible Paid Time Off (Vacation/Sick/Bereavement)
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• Discretionary Annual Bonus
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• Company Paid Holidays
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• Friday Summer Hours (Memorial Day thru Labor Day)
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• Employee Voluntary Benefits : Short- and Long-Term Disability, AFLAC, Pet Insurance, Legal Services, Auto Insurance, Home Insurance, EAP, etc.
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NPG Health, Navisync, and PRYME are equal opportunity employers committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.