Remote Help Desk Manager: Lead Support & SLA Excellence

RiseMe

Remote job

Socket.dev in the United States is seeking a Help Desk Manager to lead a responsive support team delivering end-user technical assistance. You will supervise staff, set priorities, and drive improvements to meet SLAs while coordinating with other departments. The role requires a bachelor’s degree in IT or related field, 3–5 years of help desk leadership, and ITIL certification. Remote work with occasional onsite needs, and a schedule of 8:00 AM–5:00 PM ET. #J-18808-Ljbffr RiseMe

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Vacancy posted 2 days ago

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