Help Desk Manager
$150k - $165kAtlas Search
About the Firm Our client is a leading investment bank and full-service investment firm providing financial services and advice to high-net-worth investors, individuals, businesses, and institutions. The Role Our client is seeking an experienced, service-oriented Help Desk Manager to lead day-to-day IT support operations across the firm. You\'ll oversee the helpdesk team, ensure timely resolution of technical issues, maintain high levels of customer service, and support the firm\'s technology infrastructure in a fast-paced financial services environment. The ideal candidate combines strong technical knowledge with leadership, communication, and operational management skills to drive efficiency, user satisfaction, and continuous improvement. What You'll Do Manage and lead the IT Helpdesk team — scheduling, performance management, training, and mentorship Oversee ticketing operations and ensure SLA compliance for incident response and resolution Serve as the escalation point for complex technical issues involving desktops, laptops, mobile devices, applications, and network connectivity Coordinate onboarding/offboarding processes, including user account provisioning and hardware deployment Monitor helpdesk metrics and prepare reports on ticket trends, team performance, and service improvements Collaborate with infrastructure, cybersecurity, and application support teams to resolve enterprise-wide issues Develop and maintain IT support documentation, knowledge base articles, and standard operating procedures Ensure compliance with company security policies, financial industry regulations, and IT governance standards Support trading floor, executive, and remote-user technology needs as required Manage vendor relationships and coordinate third-party support when necessary Identify opportunities to improve support workflows, automation, and end-user experience What You\'ll Bring 1+ years of experience as a Team Lead/Manager overseeing a helpdesk/service desk team; financial services experience a strong plus Hands-on experience providing desk-side (in person), phone, chat, and remote support across L1, L2, and L3 issues Experience with Zendesk (or similar ticketing platforms) a plus Strong communication skills and a customer-service mindset Details Location: New York, NY Schedule: Hybrid — 3 days to start, more flex with time Compensation: $150,000–$165,000 base salary + Bonus #J-18808-Ljbffr Atlas Search
$70k - $87k
...you do for a living?" with the answer, " I help find cures for cancer. " At Blood Cancer... ...and related services. Core Responsibilities Manage a team of 5 providing Tier 1 & 2 tech... ...daily operations and workflow using support desk software. Define and publish support standards...SuggestedFull timeContract workWork at officeFlexible hours- A technology solutions provider is seeking a highly motivated Help Desk/Access Manager - Mid Level to support operational intelligence integration for the Army G-2. The role involves providing cross-domain solutions and ensuring secure network access. Candidates need at...Suggested
$145k - $180k
...IT technician's companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera...SuggestedWork at officeRemote work3 days per weekAtera
New York, NY4 days ago- ...IT technician's companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera...SuggestedWorldwideMonday to Friday
Atera
New York, NY4 days ago $80k - $100k
...oversees the technical support team, drives service excellence, manages complex IT projects, and develops strategies that enhance end-... ...PMP, or other relevant technical certificationsExperience with help desk ticketing systems and mobile device management (MDM) platformsExperience...SuggestedFull timeSummer workWork at officeMonday to FridayCenter for Alternative Sentencing & Employment Services
New York, NY5 days ago- ...GhostEye emulates the attacks adversaries use today, including help-desk vishing, deepfaked executives, MFA fatigue, and the technical payloads... ...this is an individual contributor role. There\'s no team to manage yet and no budget worth administering. You will write the words...
GhostEye
New York, NY4 days ago - ...national security and defense priorities, helping protect the nation, strengthen resilience... ...begins. Ardent is seeking a Service Desk Lead to join our team. This is... ...provide leadership to service desk personnel, manage incident and request workflows, and...Contract workWork experience placementLocal areaFlexible hours
Ardent Services
New York, NY3 days ago - ...President of Marketing About the Company Popular provider of help desk software Industry Internet Type Privately Held, VC-... ...communicate clearly and empathetically in a remote setting. Hiring Manager Title CRO Functions ~ Marketing ConfidentialRemote workShift work
- ...IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera...Work at officeRemote work3 days per week
Atera
New York, NY1 day ago - Job Summary Under the direction of the Store Manager, the Service Manager will oversee the bike department repair shop at Specialized.... ...for maximizing rider-facing operational performance by providing help desk resources and technical advice to all service staff; solving...Temporary work
$113k - $145k
...Union, we believe that an incredible culture helps create a happy and motivated team that... ..., but are not limited to, the following: Manage day-to-day operation of HD & DT staff - scheduling... ...of report and improvements Lead service desk service-delivery improvement program -...Local areaFlexible hours$97.5k - $162.5k
...and empathetic Associate Customer Success Manager to join our team. You will serve as a trusted... ...across our Data & Feeds solutions to help unlock value and solve complex challenges.... ...outcomes for customers (Account Management, Help Desk, Solution Consulting, Escalations,...Full timePart timeWork experience placementInternship- ...Position Overview The Front Desk Coordinator reports to the Manager of Facilities and Operations. Hudson Guild is seeking a welcoming, organized, and... ...maintaining front desk records and communications, and helping ensure the smooth flow of information across departments...For contractorsWork at officeMonday to FridayShift workWeekend workEarly shift
Hartley House
New York, NY1 day ago - ...TopDog Law LLC is seeking a hands-on IT Helpdesk Manager to lead our internal IT support in a remote, fast-moving environment. This player-coach role will manage a growing team while staying deeply involved in day-to-day support, ticket resolution, and process improvement...Remote work
TopDog Law LLC
New York, NY4 days ago $140k - $170k
...Technical Support Manager New York City, NY We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members...Full timeWork experience placementWork at officeFlexible hours$121.5k - $174.46k
...Hines Facilities Manager When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the... ...to client service requests dispatched through a central help desk, scheduling preventive maintenance, providing support to other...For contractorsWork experience placementWork at officeLocal areaHines
New York, NY4 days ago$110k - $190k
Product Manager-Client Platform Multi-Factor Authentication, Vice PresidentWealth Management... ...countries.Morgan Stanley is committed to helping its employees build meaningful careers... ...reduction, account takeover indicators, help-desk contact drivers, and recovery completion...Temporary workWork at officeWorldwide- United States Digital Space LLC is seeking a hands-on Professional Services Commercial Lead to own the end-to-end deal desk workflow for assigned DeployCo professional-services engagements. You will personally draft and revise statements of work (SOWs), validate pricing...
- Atlas Search is seeking an experienced Help Desk Manager to lead day-to-day IT support operations in a hybrid New York environment. You will oversee the helpdesk team, ensure timely resolution of technical issues, and support the firm’s technology infrastructure in a fast...
$66k - $70k
General Summary The Service Desk Team Lead is responsible for overseeing daily IT support operations, ensuring high‑quality technical... ...requires working on‑site. Key Responsibilities Lead, mentor, and manage a team of Service Desk Analysts supporting corporate offices,...Full timeWork at office- ...any level must be certified by the US, Department of Education. Satisfactory experience responding to customer service inquiries, help desk, or public relations capacity, utilizing computers and information technology. Data entry experience and a minimum of 25 wpm typing...Immediate startShift workWeekend work
- NTT DATA in New York is seeking a Senior Managed Services Service Desk Agent to act as escalation point for clients and vendors. You will handle calls, chats, tickets, and mailbox management, applying ITIL-aligned procedures to resolve incidents or service requests. This...
- ...States | Posted on 06/23/2026 A.M.T.A.E. Solutions is an elite professional services and information technology firm that helps our clients manage difficult enterprise problems. We are a organization of valued driven professionals that provide high quality technical solutions...Full timePart timeRelocation
- ...autistic adults, covered by insurance. We've helped tens of thousands of people receive an... ...our clients feel supported day-to-day — managing all inbound phone, text, and email support... ...workflows, triage structures, and help desk tooling — and you pick up new systems quickly...Remote work
$190k - $210k
...customer — owning service quality, release governance, problem management, and the teams that deliver them: QA, support, release/program... ...mission-critical portfolio Grow the support function from help-desk operations into a structured incident and problem management practice...Contract workFor contractorsWork at officeLocal area3 days per week- Koniag IT Systems, LLC is seeking an ICAM Service Desk Lead with a Secret clearance to oversee Tier 2/3 ICAM support for a DoD program... .... The role is remote and requires strong leadership, incident management, and vendor coordination to deliver service excellence. You...Remote job
$60k - $70k
..., Permanent Work Location: Remote About Us Peerless Tech Solutions is a leading provider of innovative cybersecurity solutions and managed security services, with a focus on compliance for Defense, Federal, and Commercial customers. Peerless delivers secure, cloud-driven...Permanent employmentFull timeRemote workMonday to FridayShift work- ...holidays if necessary as we are a 24/7 service desk. Candidate must have their own IT... ...Monitor or laptop, headset, home internet). The Manager of Administration will provide technical... ...prioritize, document and actively resolve end user help requests and Incidents Triage requests and...Work at officeRemote workNight shiftWeekend work
- ...Responsibilities Overview: The Service Center Manager (SCM) shall be responsible for the total... ...the Service Center, including the Service Desk (SD), Desktop Support, incident and IT... ...this effort. Preferred: Possesses a current Help Desk Institute Support Center Manager (HDI...For contractorsCasual workWork at officeOverseas
Empower AI
New York, NY5 days ago $90k - $110k
...Client Solutions Manager Syntax Data is building the client support function that will help power the next stage of growth for its cutting-edge Syntax Direct platform.... ...improving customer support, client success, help desk, or client solutions processes. Experience creating...Work at officeSyntax Corporation
New York, NY2 days ago
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