Key Account Manager (Midwest US)

Key Account Manager (KAM)

IPL Schoeller is seeking a results-driven Key Account Manager (KAM) to manage and grow strategic Consumer Packaging accounts across the Food and Household industries. This role is responsible for driving profitable growth, strengthening customer relationships, executing account strategies, and delivering a best-in-class customer experience.

The ideal candidate brings experience managing large national accounts and distributors, strong commercial acumen, and a proven ability to work cross-functionally in a fast-paced manufacturing environment.

Key Responsibilities

Account Management & Customer Engagement

• Serve as the primary commercial contact for assigned accounts.
• Develop and maintain strong relationships with customer stakeholders across sourcing, replenishment, supply chain, and operations.
• Lead business reviews, pricing discussions, negotiations, and customer presentations.
• Monitor customer scorecards, OTIF performance, and compliance metrics while driving continuous improvement initiatives.

Sales Strategy & Growth

• Develop and execute strategic account plans aligned with company growth objectives.
• Identify new business opportunities through assortment optimization, product expansion, and targeted growth initiatives.
• Manage forecasts, sales pipelines, and demand trends in collaboration with internal teams.
• Support pricing strategy through quote preparation, margin analysis, and implementation of approved pricing actions.

Cross-Functional Leadership

• Partner with Operations, Engineering, Supply Chain, Finance, and Customer Service to deliver exceptional customer outcomes.
• Coordinate new product launches, engineering changes, and packaging updates.
• Support forecasting, budgeting, and executive reporting activities.

Data & Performance Management

• Utilize ERP and CRM systems to manage opportunities, analyze business performance, and support reporting.
• Track customer KPIs, market trends, and competitive activity to inform strategic recommendations.
• Lead issue resolution and continuous improvement efforts to enhance customer satisfaction.

Qualifications

• Bachelor's degree in Business, Marketing, Supply Chain, or related field preferred.
• 5+ years of account management, sales, or commercial experience supporting Food and Household industry customers.
• Direct experience supporting one or more of the following preferred: Kraft Foods, Walmart, General Mills, Reser's Foods, Aldi, Costco, Church & Dwight, or similar national Food and Household accounts.
• Strong analytical and financial acumen, including experience with pricing and margin analysis.
• Proven ability to build relationships, influence stakeholders, and drive growth across complex customer organizations.
• Excellent communication, presentation, and negotiation skills.
• Experience using CRM and ERP systems; IFS experience is a plus.
• Ability to travel up to 50%.

If you have the above experience and are looking for a role where you can make a real difference, apply today to find out more!