Senior Program & Portfolio Manager

Role Description

The Program and Portfolio Manager will support operational excellence for a global customer success and business solutions organization. This individual will establish consistent project and portfolio management practices, provide hands-on support to initiative leaders, and maintain a clear, integrated view of priorities, milestones, deliverables, dependencies, risks, and decisions.

In this role, you will build structure in a complex, cross-functional environment by implementing standardized planning and governance processes, managing portfolio intake and prioritization, and producing reliable, leadership-ready reporting. You will partner with senior leaders, program owners, functional stakeholders, and technology teams to improve delivery predictability, surface blockers early, and ensure that initiatives remain aligned with organizational priorities.

You will also use productivity, reporting, and AI-enabled analysis tools to streamline status consolidation, identify trends, and develop decision-ready executive narratives. Success in this role will be measured by the reliability of portfolio reporting, adoption of standardized project practices, improved milestone performance, timely resolution of risks and dependencies, and stakeholder satisfaction.

Responsibilities

• Design, implement, and manage an end-to-end intake and triage process for program and portfolio requests, including submission channels, required information, routing, prioritization criteria, and backlog visibility.
• Facilitate recurring portfolio prioritization discussions with leaders and stakeholders to clarify objectives, confirm scope and ownership, assess capacity, and determine sequencing.
• Develop and maintain standardized project-management artifacts, including project charters, success criteria, work-back plans, milestones, RACIs, communication plans, RAID logs, and change-control documentation.
• Build and maintain integrated project and portfolio plans covering deliverables, dependencies, critical-path activities, risks, issues, assumptions, decisions, and mitigation actions.
• Provide day-to-day program and project management support to initiative owners, including meeting facilitation, action tracking, decision documentation, stakeholder communication, and follow-up.
• Establish and manage governance rhythms, including portfolio reviews, project health reviews, leadership updates, planning checkpoints, and recurring status cadences.
• Produce weekly and monthly portfolio reporting that clearly communicates progress against plan, initiative health, milestone performance, risks, dependencies, trade-offs, and leadership asks.
• Develop leadership-ready scorecards, executive narratives, decision briefs, presentations, and progress updates using consistent definitions and validated information.
• Maintain portfolio-level RAID and dependency views, identify emerging trends and cross-functional blockers, and coordinate mitigations and escalation paths.
• Support annual and in-year planning by consolidating priorities, aligning timelines, identifying interdependencies, and establishing measurement baselines.
• Conduct ad hoc portfolio analysis, including capacity assessments, scenario evaluations, prioritization trade-offs, and decision-support recommendations.
• Maintain reporting trackers, dashboards, templates, documentation repositories, and other portfolio-management tools.
• Use Excel, dashboarding platforms, collaboration tools, and AI-enabled productivity solutions to accelerate reporting and insight generation while validating outputs and documenting methodologies.
• Create and maintain a program-management playbook containing templates, standard operating procedures, governance guidance, definitions, and onboarding resources.
• Coach initiative owners and contributors on project-management standards, reporting expectations, and governance practices.
• Facilitate retrospectives and recommend improvements to governance, reporting, automation, documentation, and operating rhythms.
• Promote consistent terminology, reporting standards, and documentation practices across initiatives and stakeholder groups.

Qualifications

• Five or more years of experience in program management, project management, portfolio management, business operations, or a related discipline.
• Demonstrated experience managing multiple concurrent initiatives in a complex, cross-functional environment.
• Experience developing and maintaining work-back plans, project schedules, milestones, deliverables, critical paths, and dependency views.
• Strong knowledge of project governance, RAID management, change control, action tracking, decision tracking, and escalation management.
• At least three years of experience developing portfolio reporting, executive communications, leadership presentations, scorecards, or narrative status updates.
• Ability to consolidate information across multiple workstreams and translate it into clear progress updates, risks, trade-offs, decisions, and recommended actions.
• Strong hands-on proficiency with Microsoft Excel or a comparable spreadsheet and analysis application.
• Experience using Power BI or another business-intelligence and dashboarding platform.
• Experience using SharePoint, Teams, or comparable collaboration and document-management platforms.
• Demonstrated ability to work independently, organize ambiguous work, establish operating structure, and drive follow-through without direct authority.
• Strong written, verbal, facilitation, and executive-presentation skills.
• High attention to detail and a demonstrated ability to ensure that reports, metrics, and leadership communications are accurate and consistent.
• Experience partnering with senior leaders, initiative owners, technical teams, and cross-functional stakeholders.
• Ability to identify risks and blockers early, coordinate resolution across teams, and escalate issues with clear context and recommendations.
• Ability to manage competing priorities and facilitate alignment around scope, sequencing, ownership, and resource trade-offs.

Preferred Qualifications

• Experience establishing or improving a project management office, portfolio-management function, or standardized delivery operating model.
• Experience designing formal intake, triage, prioritization, and portfolio-backlog processes.
• Experience creating intake metrics such as request volume, aging, throughput, cycle time, and capacity indicators.
• Familiarity with AI-enabled analysis and productivity tools used for status consolidation, trend analysis, reporting, and executive narrative development.
• Experience with Power Platform, Dataverse, Fabric, or comparable enterprise data and automation platforms.
• Experience automating reporting, workflow, data collection, or portfolio-management processes.
• Experience supporting a global customer success, technology, professional services, sales, or business solutions organization.
• Experience operating within a large, matrixed enterprise with multiple stakeholder groups and shared dependencies.
• Experience supporting annual planning, quarterly planning, business reviews, and recurring leadership operating rhythms.
• Experience defining and tracking OKRs, KPIs, delivery-health measures, milestone performance, or framework-adoption metrics.
• Experience developing playbooks, standard operating procedures, governance documentation, onboarding materials, and training resources.
• Experience coaching project leaders and improving adoption of common planning, governance, and reporting standards.
• Familiarity with Lean, Agile, Waterfall, or hybrid project-management methodologies.
• Experience supporting executive stakeholders and presenting recommendations, trade-offs, and decision points to senior leadership.

Salary Range

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $110,000– $120,000 per annum.

Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: View email address on remotive.com

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location

Remote