Retirement Relationship Manager III

Role Description

Grow/Support the advisor relationship, point of contact for escalations, upsell goals, fund changes, fee negotiations, managing reporting and data feed requests, Non-fiduciary investment reviews, fee benchmarking and plan design discussions. For direct plans, complete plan reviews and lead participant education and enrollment support.

Effectively manage, analyze, and retain a portfolio of business clients to provide knowledgeable advanced solutions by delivering a high level of financial product expertise and support.

• Maintain ongoing communication with client influencers/decision makers to understand their goals/objectives and identify service concerns.
• Proactively and consistently present Alerus value proposition.
• Apply advanced investment knowledge including understanding of markets, basic economic data, asset classes, models, CIFS and target date funds.
• Proactively employ/share technical knowledge of and experience with ERISA and retirement plan industry with clients and intermediaries while conducting regular plan, investment and service reviews.
• Act as the primary Advisor contact or Sponsor contact for direct plans, traveling to client locations for education as needed.
• Assigned a book of plans, based on advisor relationship, responsible for helping to support and grow advisor relationships.
• Provide and execute an education plan for retirement plan participants utilizing multiple delivery formats including on-site group meetings, individual meetings, webinars, print materials and recorded presentations.
• Proactively demonstrate ability to engage and interact with varying audience types including plan participants, plan sponsors, investment committees, and peer groups.
• Review fee schedules and structure with clients.
• Responsible for improving overall plan health through participant education and enrollment support and growing the client relationship with Alerus.
• Handle all escalations and is responsible for client/advisor retention.
• Partner with internal stakeholders to research and resolve client issues.

Qualifications

• Bachelor’s Degree in a business related field, or equivalent experience.
• Minimum of seven years’ of experience in the retirement industry.
• In depth knowledge of investments and fee schedules.
• In depth knowledge of retirement plan structure.
• Ability to present in a professional manner to all levels of knowledge among clients.
• Good written/oral communication, organization, and client service skills required.
• Ability to maintain professional working relationships with internal and external clients.
• Ability to work independently and set priorities.
• Ability to interpret documents and resolve technical problems.
• Basic knowledge of Microsoft Word, PowerPoint, and Excel.
• Available to work overtime to cover peak workloads and other business needs.

Benefits

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

Work Environment

Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.