Technical Account Manager

Technical Account Manager

Leads cross-functional teams to address complex customer needs, providing advanced technical support and acting as the main liaison between clients and internal teams. Oversees system performance, resolves technical issues, and ensures timely delivery of services and solutions. Drives strategic improvements by optimizing solutions, enhancing logistics efficiency, and coordinating customer-facing activities.

Your role:

• Leads cross-functional teams to tackle complex customer needs, develops strategic plans aimed at fostering deeper customer relationships and drives sustained value over the long term.
• Supports customers in resolving point-in-time moderate technical challenges, provides timely assistance and advanced guidance to address specific issues and ensures uninterrupted operations.
• Serves as the primary liaison between customers, account teams, and internal departments, facilitates the resolution of moderate product and support issues, and ensures effective communication within the organization to meet customer needs and enhance satisfaction.
• Reviews documentation of assigned customers' environment, utilizes deep knowledge to ensure the overall health and optimal performance of the system, and effectively oversees ongoing operations and address potential issues as they arise.
• Offers advanced strategic guidance and practical technical assistance to facilitate the planning, maintenance, expansion, and enhancement of solutions using industry-standard practices, while actively ensuring the operational well-being of customers' company environments.
• Possesses specialized solution knowledge, consults with technical specialists and industry innovators to stay abreast of technology trends and provides recommendations for refining company solutions to align with evolving industry advancements.
• Formulates optimization suggestions, consults stakeholders on shipment plans, and negotiates changes in destination, costs, frequency, and transport time to ensure efficient logistics operations and meet business requirements.
• Tracks moderate outstanding support issues, engages with customer support to drive speedy resolution, and collaborates with product management or third parties to prioritize defect resolution and system/product enhancements.

You're the right fit if:

• Bachelor's/ Master's Degree in Engineering, Business Administration, Health Science or equivalent.
• Minimum 2 years of experience with Bachelor's OR minimum 1 years of experience with Master's in areas such as Technical Consulting, Customer Advocacy, Post-Sales Operations, Account Management, Customer Success or equivalent.
• Ideally knowledgeable in the healthcare / medical sector
• Strong technical knowledge and solid technical background
• Experience in health IT (Healthcare Information Systems / eHealth)
• Proven experience as a Project Manager
• Excellent coordination and client communication skills
• Ability to manage crisis situations and handle pressure effectively
• Bilingual in French (C2) and Fluent in English (C1 level or above)

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This role is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here.
• Discover our rich and exciting history here.
• Learn more about our purpose here.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.