Vendor Account Resolution Analyst

Job Description

Job Description

Key Responsibilities

• Vendor Review/Onboarding

• Review aged invoices and determine cause:

• PO issues (missing/increase needed)
• Billing not completed
• Secure vendor rate sheets for new partners
• Ensure compliance with Telgian Partner agreement
• Ensure complete contract compliance before vendor AP is approved (oversight)
• Vendor paperwork gaps
• Communicate short pays to vendors prior to payment

• Invoice discrepancies (rates/scope, various fees)

• Drive Resolution

• Coordinate with:

• Customer teams → secure Pos, approvals, vendor assignments
• Billing → confirm and push billing
• Vendors → correct Scope of Work expectations and special requests
• Drive Vendor discipline( paperwork, invoices, client contract knowledge and compliance)

• Own follow-up and push items to closure

• PO & Billing Acceleration

• Track PO-dependent invoices and proactively follow up
• Send clear action lists to customer teams
• Escalate high-risk items (credit holds, key vendors)

• Exception Handling

• Cross-trained to bill select urgent/one-off invoices
• Support billing team to unlock stuck items

• Invoice Validation

• Review invoices for accuracy (rates, scope, completion)
• Flag margin issues early and escalate for action

• Visibility & Reporting

• Maintain tracker of aged invoices, status, and risks
• Highlight credit holds and systemic delays

Cross-Training

• Billing: workflow, failure points, limited execution
• Procurement: vendor requirements, rate structures
• Vendor Mgmt: margin expectations, escalation approach