Product Manager - Payments - Vice President

Product Manager, ChaseNet

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in ChaseNet you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will focus in partnering across Consumer and Community Banking, Merchant Services, Technology, and key control functions to strengthen the ChaseNet value proposition through targeted, data-driven enhancements that improve authorization performance, reduce fraud and dispute friction, and create differentiated merchant value.

ChaseNet is a customized, end-to-end closed-loop payment processing platform designed to simplify payment acceptance for Chase-issued Visa credit, signature debit, and PIN debit cards. Through a partnership with Visa, ChaseNet leverages Visa's infrastructure for processing Chase-issued Visa credit and signature debit transactions while enabling differentiated capabilities and performance improvements for merchants and customers.

Job responsibilities

• Develop a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns and maintains a product backlog that enables development to support the overall strategic roadmap and value proposition
• Build the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Drive the ChaseNet product roadmap and execution plan, aligning strategic priorities to sequenced technology releases and measurable business outcomes.
• Partner with Consumer and Community Banking and Payments stakeholders to leverage issuer and processing data to design and deliver enhancements to the ChaseNet value proposition, including reducing friction and costs.
• Lead discovery and ideation to define product features, articulate the customer and operational problem statements, and translate concepts into clear requirements, acceptance criteria, and delivery milestones.
• Serve as the primary product interface to Technology teams, managing backlog prioritization, writing high-quality user stories, and driving delivery execution through agile ceremonies and disciplined release management.
• Drive cross-functional delivery coordination across Fraud/Risk, Disputes/Operations, Legal/Compliance, and Commercialization to ensure solutions are operationally viable, controlled, and ready for market adoption.
• Quantify and communicate business cases for priority initiatives, including market sizing, pricing and economics, cost-to-serve impacts, and performance improvement potential, and use data to track realized value post-launch.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Proven product ownership experience leading end-to-end technology delivery, from discovery, release execution and post-launch performance management.
• Deep understanding of payments processing concepts, including authorization flows, fraud controls, disputes/chargebacks, and operational impacts on merchants and cardholders.
• Demonstrated ability to lead through influence across complex stakeholder groups, including product, technology, operations, risk, and commercial teams, with experience engaging senior leaders.
• Strong analytical capability to develop business cases, define success metrics, and use data to prioritize work and validate outcomes.
• Excellent written and verbal communication skills, with the ability to translate between business objectives and technical implementation detail. Demonstrate executive-ready communication, facilitation of cross-functional decision forums, conflict resolution, and influencing without direct authority.
• Experience with delivery tooling: JIRA (or equivalent work management tools) and documentation practices suitable for technology delivery and auditability.
• Agile delivery and product management: Scrum, backlog management, user stories and acceptance criteria, release planning, stakeholder management.
• Process and operating model design: mapping complex end-to-end flows, identifying control points, and designing scalable operational handoffs.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience working on issuer-acquirer ecosystem initiatives, including use of issuer data to improve authorization outcomes and fraud performance.
• Experience designing dispute and operational efficiency improvements, including reduction of friction and cost in dispute processes.
• Familiarity with card-linked offers or merchant engagement platforms that enable targeted access to cardholders.
• Background partnering with control functions (Risk, Compliance, Legal) to deliver controlled product changes in regulated environments.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.