Customer Support Manager-B2B SaaS (Fully Remote)
Jobgether SRL
- Lead and manage the customer support function, overseeing email, chat, and voice channels while remaining hands-on with customer interactions.
- Monitor team performance, KPIs, SLAs, and CSAT, and drive improvements to workflows, processes, and knowledge resources.
- Act as the primary escalation point for complex issues and collaborate with Product and Engineering to turn feedback into actionable improvements.
Vacancy posted 4 days ago
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