Accounts Receivable Specialist

Accounts Receivable SpecialistWe are seeking a proactive, detail-oriented Accounts Receivable Specialist to join our team and play a key role in managing a portfolio of accounts, resolve payment issues, and drive timely collections through strategic communication and effective problem-solving. This position is critical to support strong cash flow, minimize delinquency and maintain positive customer relationships.Responsibilities:Monitor portfolio task list and prioritize based on account status.Proactively manage billing discrepancies and customer claims to support timely collections and minimize past due accounts.Maintain accurate and up to date records of all collection activities.Promote strong customer relationships while identifying and improving divergent payment trends.Troubleshoot and resolve issues contributing to late payments.Conduct high volume daily inbound & outbound collection calls and emails in professional mannerEnforce credit governance policies, risk mitigation controls and escalation proceduresUtilize strong negotiation and conflict-resolution skills to drive positive business results while maintaining strong customer relationshipsCollaborate with cross-functional teams to ensure customer satisfaction and improve debt recovery.Works in a team environment to exceed monthly collection targets, improve cash flow, delinquency, DSO and minimize bad debtAdhere to strict deadlines and complete sensitive documentation as it relates to Lien and Bond ClaimsSupport organizational cash flow objectives through effective collections strategiesVarious duties, as assigned by Corporate Credit Manager to meet A/R goalsMinimum Qualifications:2-year college degree; or equivalent work experience requiredStrong communication skills both verbal and writtenExcellent customer service skills, interfacing via phone and in personAbility to handle sensitive customer interactions with professionalismWorking knowledge of basic accounting principlesRemain focused and on task in a fast-paced environmentPossess problem-solving and analytical abilitiesManage time effectively and adapt quickly to changing prioritiesProficient with Microsoft Office Suite, proficiency in Excel, and modern ERP's. Billtrust/Prelude preferred.Travel Required:NoQualifications / Skills Preferred:Vendor Management IntermediateTroubleshooting AdvancedTeamwork AdvancedOrganizational Skills IntermediateMS Office Software AdvancedEffective Communication AdvancedComputer skills AdvancedBehaviors Preferred:Innovative Consistently introduces new ideas and demonstrates original thinkingTeam Player: Works well as a member of a groupEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellPersistent & Resilient: Consistent follow-up and outcome focused thinkingAccountability: Take ownership by following through on commitments to meet deadlines consistently without reminders.Adaptable: Adjusts to changes such as new procedures or technology with ease and enthusiasmEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.