Automotive Service Advisor

Automotive Service Advisor

Location: Oakes GMC | Kansas City, MO
Schedule: Full-Time
Compensation: $60,000-$120,000+ Annually

About the Role

The Service Advisor serves as the primary point of contact between customers and the service department, helping ensure every guest receives a professional, transparent, and exceptional service experience. This role is responsible for managing repair orders, communicating vehicle needs, coordinating with technicians, and building long-term customer relationships while supporting departmental growth and profitability.

Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development.

Pay & Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off + paid holidays
• Employee discounts
• Career growth across multiple stores
• Locally owned and operated
• Tuition reimbursement
• Community involvement and volunteer opportunities

What You'll Do
Customer Experience & Communication

• Greet customers and assist with service needs in a professional and timely manner
• Maintain clear communication throughout the repair process
• Review completed repairs and services with customers before vehicle delivery
• Follow up with customers to ensure satisfaction and build long-term relationships

Repair Order Management

• Schedule service appointments and create repair orders
• Accurately document customer concerns and vehicle needs
• Prepare service estimates, quotes, and invoices
• Obtain customer authorization for recommended repairs and maintenance

Team Coordination

• Work closely with technicians to ensure accurate diagnosis and repair recommendations
• Coordinate with the parts department to support efficient repairs
• Monitor repair progress and help ensure promised completion times are met

Sales & Department Performance

• Identify maintenance and repair opportunities that benefit the customer
• Promote recommended services, parts, and accessories when appropriate
• Support departmental goals related to customer satisfaction and revenue growth

What We're Looking For

We're looking for a customer-focused professional who can build trust quickly and communicate confidently with a wide variety of people. The ideal candidate is organized, detail-oriented, and comfortable balancing multiple priorities in a fast-paced dealership environment. Strong follow-through, accountability, and a positive attitude are critical to success in this role.

What Makes YOU a Good Fit?

• You enjoy helping customers solve problems and understand their vehicle needs
• You communicate clearly and professionally, even during challenging situations
• You thrive in a fast-paced environment where every day is different
• You stay organized and can manage multiple repair orders at once
• You take pride in delivering a high-quality customer experience
• You enjoy working as part of a team while remaining self-motivated and results-driven

Requirements

• Valid driver's license with a clean or acceptable driving record
• Ability to pass a standard background check
• Strong reliability and consistent attendance
• Comfortable working in a fast-paced, customer-focused environment
• Basic computer skills and willingness to learn new systems
• Prior Service Advisor, Service Writer, or automotive customer service experience preferred
• Strong verbal and written communication skills
• Ability to multitask and prioritize effectively

About Oakes Auto Group

Oakes Auto Group is a locally owned and rapidly growing dealership group serving the Kansas City metro. We take pride in creating a workplace that feels supportive, grounded, and people-first. Our teams across North Kansas City, Olathe, and Kansas City operate with a shared focus on teamwork, personal growth, and doing right by our customers and our community.

We invest heavily in training, development, and internal promotion because we want our people to build long-term careers here, not just hold short-term jobs. Our stores value open communication, accountability, and a winning attitude, and we genuinely celebrate our employees' successes and milestones.

Beyond the walls of our dealerships, we stay active in the community through local partnerships, volunteer opportunities, charity drives, and events that bring people together. We're proud to represent a brand that is known for its culture, its commitment to service, and its belief that great people create great experiences.

If you're looking for a workplace where you can grow, feel supported, and make an impact, Oakes Auto Group is a place where you can build your career.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.