Sales Specialist (Luxury Retail)

Sales Specialist (Luxury Retail)

For over 160 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinationsfrom St. Peter's Basilica to the Orient Expresswhile over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world's most exceptional spaces.

Join Frette in Beverly Hills! Working at Frette is more than a job. It is an opportunity to become a tastemaker in your own right. We are seeking a Sales Specialist to join our boutique in Beverly Hills! This role is designed for individuals who aspire to become trusted advisors, style curators, and relationship builders within the world of luxury. You will work closely with discerning clients, established Diamond Club members, interior designers, architects, luxury real estate professionals, hospitality partners, and other influential members of the luxury community while representing one of the world's most respected heritage brands. This boutique serves entrepreneurs, executives, design enthusiasts, and global travelers seeking elevated lifestyle experiences and exceptional service.

Working at Frette is an opportunity to build expertise, relationships, and a personal brand within the luxury industry.

Represent one of the world's most respected luxury lifestyle brands.

Build your own book of business and establish yourself as a trusted advisor within the luxury design and lifestyle community.

Build meaningful relationships with discerning local and international clientele.

Expand your network among designers, architects, luxury real estate professionals, hospitality partners, and tastemakers.

Develop expertise in luxury living, interior style, and elevated client experiences.

Learn from experienced leaders and gain exposure to the worlds of luxury retail, hospitality, design, and client advisory.

At Frette, we recognize that exceptional talent deserves meaningful rewards. We are committed to supporting our team members through competitive compensation, comprehensive benefits, professional development opportunities, and recognition programs that celebrate success.

Competitive hourly base pay of up to $24 per hour

Monthly individual commission opportunities

Guaranteed commission during your first three months

Quarterly sales bonus opportunities

Anniversary incentives and employee recognition programs

Referral bonus program

Full-time employment with consistent scheduling

Eligible employees have access to a comprehensive benefits package designed to support a wide range of personal and family needs, including:

Medical, dental, and vision coverage

Short-term disability insurance

Company-paid life insurance and long-term disability insurance

Employee Assistance Program (EAP)

Wellness programs and resources

Paid Time Off and paid holidays

Leave of absence programs with salary continuation

401(k) plan with company match

Benefits become available on the first day of the month following 60 days of employment.

Generous employee discount that allows team members to bring the Frette lifestyle into their own homes

Key holder responsibilities and leadership development opportunities after 90 days of employment

Training in luxury sales, clienteling, product expertise, and the Frette selling ceremony

Opportunities to participate in boutique events, client experiences, and brand activations

Exposure to luxury design, hospitality, real estate, and lifestyle industries

Opportunities to build relationships with designers, architects, luxury real estate professionals, hospitality partners, and tastemakers within the luxury community

Ongoing development through mentorship, coaching, and hands-on experience within a global luxury brand with over 160 years of heritage

The opportunity to cultivate expertise, expand your professional network, and establish yourself as a trusted advisor within the luxury design and lifestyle community

The most successful team members at Frette are naturally curious, relationship-driven, and passionate about luxury living. They enjoy building meaningful client relationships, developing their own business, and continuously expanding their knowledge of design, craftsmanship, hospitality, and culture.

They see themselves not simply as sales professionals, but as trusted advisors who help clients create exceptional experiences and beautiful spaces.

Develop and deepen relationships with Frette's Diamond Club members, cultivating long-term loyalty and lifetime client value.

Build your own book of business through proactive clienteling, referrals, networking, and relationship-building.

Identify and develop new opportunities within the luxury trade community, including interior designers, architects, luxury real estate professionals, yacht brokers, hospitality partners, and other referral sources.

Achieve and exceed sales goals by combining entrepreneurial business development with exceptional client experiences.

Cultivate new and existing clients through personalized outreach, appointments, follow-up, and relationship management.

Deliver a personalized and memorable client experience that reflects the standards and values of the Frette brand.

Create bespoke proposals and identify opportunities to expand Frette's presence in every stage of a client's lifestyle through white glove services, home consultations, and installations.

Capture meaningful client insights and maintain accurate client profiles to support long-term relationship development and repeat business.

Represent the Frette brand within the local luxury market through networking, strategic partnerships, boutique events, and community engagement.

Communicate professionally across all client touchpoints, including in-person interactions, email, telephone, WhatsApp, and messaging platforms.

Process sales transactions accurately and efficiently, including purchases, special orders, remote sales, returns, exchanges, and payment processing.

Maintain awareness of marketing initiatives, boutique events, and brand activations to maximize business opportunities.

Serve as a passionate ambassador for the Frette brand, demonstrating professionalism, integrity, and a commitment to excellence in every client interaction.

Bring the story, craftsmanship, and heritage of Frette to life through engaging product knowledge and storytelling.

Execute and elevate the Frette selling ceremony, adapting the experience to each client's lifestyle, preferences, and needs.

Understand clients' homes, design preferences, and lifestyle aspirations, offering thoughtful recommendations and style guidance.

Deliver exceptional hospitality through personalized touches and elevated service experiences.

Leverage client feedback and insights to continuously enhance the client experience.

Demonstrate a passion for luxury, design, and craftsmanship in every client interaction.

Support daily boutique operations, including opening and closing procedures, cash handling, reporting, charge sends, returns, exchanges, quote preparation, and issue resolution.

Assist with receiving and processing merchandise shipments while maintaining an organized stockroom and back-of-house environment, as needed.

Uphold visual merchandising standards through floor presentations, bed changes, visual rotations, and daily boutique maintenance.

Support inventory management activities, including physical inventories and cycle counts, as needed.

Partner with cross-functional teams and corporate business partners to ensure operational excellence.

Contribute to a culture of teamwork, accountability, and continuous improvement.

The ideal candidate is passionate about luxury, design, and building meaningful relationships. They possess an entrepreneurial mindset, a natural ability to connect with people, and a desire to develop expertise within the world of luxury living.

Years of experience in luxury retail, hospitality, interior design, luxury real estate, or a client-facing luxury service environment highly preferred.

Proven ability to build and cultivate long-term client relationships while achieving and exceeding sales goals.

Passion for design, interiors, luxury lifestyle, and helping clients create exceptional living spaces.

Natural talent for connecting with people from diverse backgrounds and delivering highly personalized experiences.

Entrepreneurial spirit with the drive to build a personal book of business through networking, referrals, clienteling, and community engagement.

Strong business development mindset with the ability to identify opportunities, cultivate partnerships, and grow client relationships.

Existing relationships within the luxury retail, interior design, architecture, real estate, hospitality, yacht, or related luxury industries are highly desirable.

Exceptional communication and interpersonal skills with a polished, professional, and confident presence.

Curiosity and cultural fluency with an appreciation for design, craftsmanship, luxury travel, hospitality, and evolving lifestyle trends.

Passion for service excellence and a commitment to creating memorable client experiences.

Self-motivated and accountable with a strong sense of ownership and pride in delivering results.

Ability to