Industrial Sales Coordinator (Remote)

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism, and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial, and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities, and waste-based energy production projects.

I. Job Summary

Provides critical administrative, data management, and customer support services for the Technical Service Center and Manufacturing & Industrial Sales Team. Responsible for maintaining the accuracy and integrity of customer and operational data across multiple business systems, supporting billing and reporting functions, coordinating waste profile renewals, and ensuring timely resolution of customer inquiries. Serves as a key point of contact for internal and external customers by delivering responsive service, managing high-volume communications, preparing customized reports and correspondence, and supporting special projects that drive operational efficiency and customer satisfaction.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Conducts routine data maintenance of sales, web, landfill, Visor and company landfill systems

• Performs data entry into WM systems

• Performs quality assurance reviews of account setups

• Prepares customized bills, exports from WM systems, and various letters and correspondence upon request

• Prepares volume and revenue reports for sales reps and customers

• Supports billing inquiries or special bills

• Coordinates waste profile renewals

• Maintains electronic and hard copy filing systems

• Provides customer support via phone and email

• Managing inbound e-mail queue

• Supports special projects.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

A. Education and Experience

Education: High School Diploma or G.E.D (accredited)

Experience: One (1) year of relevant work experience (in addition to education requirement).

Preferred experience: Prior experience with Salesforce, Fastlane or MAS.

B. Certificates, Licenses, Registrations or Other Requirements

Intermediate level experience with Microsoft Word, Excel and Windows.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: Remote

PAY: The expected base pay range for this position across the U.S. is $19.76-$24.71. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran