Office/Administration - Parts/Materials Coordinator

Job-ID29417612Reference26-27860Salary$29.70 / hour Job Description: Responsible for coordinating the end-to-end flow of service work orders, including field & depot service activities, while also managing service parts coordination & inventory support. This role serves as a critical liaison between customers, sales, sales operations, service technicians, depot teams, vendors, & internal partners to ensure timely service delivery, accurate parts fulfillment, & a high level of customer satisfaction. Specific Skills Needed: Top 3-5 mandatory and/or minimum requirements

• Coordinate & organize the daily flow of service work orders for field & depot service teams.
• Assign, prioritize, & track service activities to ensure timely completion & effective resource utilization.
• Serve as a primary point of contact for service-related inquiries from customers, sales, sales operations, & service teams.
• Monitor service progress to ensure customer satisfaction, service quality, & proper invoicing.

Top 3-5 desirable attributes/qualifications?

• Strong organizational & administrative skills with the ability to manage multiple priorities simultaneously.
• Excellent attention to detail & commitment to accuracy in service documentation & order processing.
• Effective written & verbal communication skills for interacting with customers & internal teams.
• Proficiency in Microsoft Office (Excel, Word, Outlook) & comfort using ERP, service, or inventory management systems.

GENERALFUNCTION

Organizedanddetail-orientedindividualwithexceptionaladministrativeskillsandstrongcommunicationabilitiestomanageourpartsdepartmentandhandlevariousofficetasksrelatedtoit.Theidealcandidatewillplayavitalroleinensuringsmoothoperationsandprovidingtop-notchcustomerservicetoourclientsandstaff.

MAJORDUTIESANDRESPONSIBILITIES

â PartsInventoryManagement:Effectivelymaintainandoverseeourpartsinventorytoensureavailabilityandtimelyfulfillmentofcustomerneeds. â OrderManagement:Createandmanagepurchaseordersandsalesordersforparts,ensuringaccuracyandefficiencyintheprocess. â PartsSelection:Efficientlypickpartsrequiredforcustomerrepairs,contributingtoourserviceexcellence. â RecordKeeping:Maintainservicerepairrecordstotrackandmanagethehistoryofrepairsandpartsusage. â CustomerandStaffSupport:Providetimelyandknowledgeableassistancetocustomersandstaff,addressinginquiriesandensuringexceptionalcustomerservice. â Collaboration:WorkcloselywithourinternalServiceTeam,manufacturers,andcustomerstocoordinatepartsrequirementsanddeliveries. â InventoryCounts:Conductregularpartsinventorycountstomonitorstocklevelsandmakedata-drivendecisions. â SalesEnhancement:Developandimplementstrategicplanstoboostsaleswithinthepartsdepartment. â SalesAnalysis:Analyzepartssalesandmaintainstocklevelstomeetcustomerdemandswhileoptimizinginventoryefficiency.

BASICQUALIFICATIONS

â Previousexperienceinparts/inventorymanagementsuchasanAutoPartsroleisadvantageousbutnotmandatory. â Provenexperienceinmanagingamultifacetedofficeenvironmentwithdiverseresponsibilitiesandinteractions. â Strongorganizationalandadministrativeskills. â Excellentattentiontodetailandacommitmenttomaintainingaccuracy. â Effectivecommunicationskillsforinteractingwithcustomersandinternalteams. â Aproactiveandadaptableapproachtoproblem-solvingandimprovingdepartmentalprocesses.

PREFERREDQUALIFICATIONS

â HighSchoolDiplomaorEquivalent â AdministrativeOfficeExperience1-3Years â Proficiencyincomputersystemsandcomputerusage.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”