Head of Client Services

Job Description

Head of Client Services | $5M Raised | AI-Native Insurance Startup | Hybrid

Ghost AI is partnering with a well-funded, seed-stage AI startup reimagining how commercial insurance works.

Commercial insurance still relies on manual workflows, PDFs, and spreadsheets to make high-stakes decisions. This team is building an AI-native platform to change that — helping businesses with complex, real-world operations price and manage risk more intelligently.

With $5M raised and an experienced founding team spanning AI, engineering, and insurtech , this is an opportunity to join early, take ownership, and help build a client servicing function from the ground up.

Why Join?

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• $150,000 - $200,000 (OTE: $125K - $235K))
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• Sustainable pace: Four days a week in the San Mateo office, with Fridays working from home.
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• Build from zero: Shape the client servicing function and establish the playbook as the business grows.
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• Influence the product: Work directly with engineering to turn real client pain points into AI-powered solutions.
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• Real ownership: Join a flat, high-autonomy team where your decisions have an immediate impact.
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• Early-stage upside: Flexible compensation balancing base salary OTE and equity.
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The Opportunity

They're looking for a Head of Client Services to own mid-market client relationships end to end, build scalable servicing processes, and help shape how AI transforms the customer experience.

What you'll do:

This is not a pure new business/sales role — it's a client servicing and account management role.

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• Own a portfolio of mid-market accounts across onboarding, renewals, retention, and day-to-day servicing.
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• Build client service playbooks and processes from scratch in a high-ownership startup environment.
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• Partner directly with the CTO and engineering team to identify opportunities to automate servicing workflows using AI.
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• Support seamless sales-to-onboarding handoffs and resolve client escalations.
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• Help grow and lead a client servicing team as the business scales.
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What They're Looking For

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• 6–15 years in client services or customer success, with end-to-end ownership of mid-market commercial accounts .
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• Some experience managing or hiring account managers / customer success teams.
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• Background servicing a c omplex or regulated product in tech, financial services, insurtech, accounting, or construction / real estate software.
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• Comfortable experimenting with AI tools and automation to improve workflows.
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• A hands-on operator who enjoys building processes, improving products, and owning outcomes.
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Insurance experience is a plus, not a requirement however you must have experience in a regulated environment onboarding mid-market commercial clients.

Ready to build something from the ground up and redefine how AI transforms commercial insurance?

This is your chance to shape a function, influence the product, and make a lasting impact from day one. Apply through Ghost AI to be part of what's next