Facilities Operations Coordinator

GENERAL SUMMARY
The Facilities Operations Coordinator is a dual-role position responsible for coordinating service requests through the HotSOS system while managing the Facilities tool crib, inventory, and supply procurement. This role serves as the central hub for communication, work order coordination, inventory control, and vendor interaction to support efficient daily operations across all Facilities departments.


FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).


KEY RESPONSIBILITIES
• Work in a fast-paced operations environment
• Combination of office-based dispatch responsibilities and hands-on tool crib/inventory work
• Regular interaction with internal teams and external vendors
• May require to work evenings, weekends and holidays based on operational needs
• Perform other related duties and responsibilities as assigned to support the Facilities Division


Dispatch & Coordination (HotSOS):
o Monitor and manage incoming service requests in real time using the HotSOS system
o Prioritize and dispatch work orders to appropriate teams (Engineering, Maintenance, Grounds, etc.)
o Track open tickets to ensure timely completion and follow up on delays
o Communicate effectively with technicians, supervisors, and leadership
o Escalate urgent or high-impact issues as needed
o Maintain accurate notes, updates, and service records within the system
o Generate and review reports on response times and service performance


Tool Crib, Inventory & Procurement:
o Maintain organization, cleanliness, and security of the Facilities tool crib
o Issue and receive tools, equipment, and materials to/from team members
o Track inventory levels, usage, and reorder points to ensure adequate stock
o Conduct routine inventory counts and reconcile discrepancies
o Submit purchase orders for all Departments within Facilities and replenish stock when inventory is low
o Work directly with vendors and suppliers to source materials, obtain pricing, and ensure timely delivery
o Build and maintain positive vendor relationships to support operational needs
o Receive, inspect, and verify incoming shipments for accuracy and quality
o Maintain accurate inventory and procurement records
o Inspect tools and equipment for condition, safety, and functionality
o Coordinate repair or replacement of damaged, lost, or worn tools
o Ensure compliance with safety standards and company policies


Accountability: This position has no supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.


QUALIFICATIONS AND GUIDELINES


EXPERIENCE/TRAINING/EDUCATION: High school diploma or equivalent required. Experience in dispatching, facilities coordination, inventory control, or procurement preferred. Familiarity with HotSOS or similar systems is a plus. Basic knowledge of tools, equipment, and maintenance operations. Experience working with vendors, purchasing, or supply chain processes preferred. Strong computer skills (Microsoft Office, inventory systems, etc.). Valid driver's license (if applicable)


COMMUNICATION SKILLS: This position requires above average verbal and written communications skills along with excellent telephone communications. This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. Furthermore, this position also requires the ability to speak effectively before groups of guests and/or team members. Ability to communicate effectively both verbally and written to all levels of management. Must have exception communication skills and an ability to work with all levels of employees.


MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to create/interpret pictorial graphs of performance.


REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to work with problems involving several concrete variables in standardized situations. Ability to use common sense, reasoning and sensitivity in relation to personalities of team members in situations which may arise in normal work environment.


CERTICATES, LICENSES, REGISTRATIONS:
• Ability to obtain and maintain a gaming license from the Pechanga Gaming Commission


SKILLS/ABILITIES:
• Strong organizational and multitasking abilities
• Attention to detail and accuracy in inventory and purchasing
• Effective communication and vendor coordination skills
• Time management and prioritization
• Problem-solving and decision-making
• Ability to work in a fast-paced environment
• Customer service mindset


DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.