ServiceNow Solutions SME/Automation Solutions [Remote]

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to be at the center of GDIT’s business operations. Make an impact by collaborating across functions to make mission success achievable.

Job Description

We are seeking an innovative ServiceNow Solution Architect to join our corporate Alliance team. You will be in a Pre-Sales role to identify opportunities to innovate and develop cutting-edge service management solutions across ITSM, CSM, PSDS, HR, Healthcare Service Management platforms, GENAI/Now Assist capabilities for large-scale government infrastructure. This is a hands-on role for pre-sales architects who think beyond standard implementations, identify opportunities to automate with AI and deliver breakthrough solutions under tight timelines.

ServiceNow Development & Architecture

• Design and develop advanced ServiceNow configurations across ITSM, ITOM, CSM, and CMDB modules
• Build custom applications and integrations that extend platform capabilities
• Implement healthcare-specific workflows including patient service management, health IT operations, and clinical IT support
• Develop Strategy Management solutions for federal IT modernization roadmaps
• Create reusable components and platform frameworks to accelerate future implementations

CMDB & IT Asset Management

• Design comprehensive Configuration Management Databases with healthcare-specific CI relationships
• Implement IT asset discovery, tracking, and dependency mapping for complex federal environments
• Build CMDB integration pipelines connecting legacy systems to ServiceNow
• Establish data governance and CI lifecycle management processes
• Optimize asset intelligence for compliance reporting (FedRAMP, DoW Impact Levels)

Healthcare Service Management

• Develop healthcare-specific service catalog items including clinical IT support, EHR operations, and health IT incidents
• Build workflows supporting HIPAA compliance, security incident response, and change management for healthcare systems
• Implement SLA management for healthcare SLAs with escalation and reporting
• Create dashboards and KPIs for healthcare IT operational metrics

Performance & Optimization

• Optimize ServiceNow platform performance at scale (large federal agencies, high transaction volumes)
• Build efficient JavaScript/GlideScript solutions avoiding common performance pitfalls
• Conduct platform audits and remediation of technical debt

Innovation & Problem-Solving

• Think beyond standard implementations, bring creative solutions to complex requirements
• Evaluate emerging ServiceNow capabilities and propose innovative applications
• Prototype solutions quickly and iterate based on user feedback
• Champion best practices and mentor junior developers on advanced techniques

Technical Documentation & Knowledge Transfer

• Create comprehensive technical documentation and architecture for ServiceNow proof of concepts and custom development.
• Develop playbooks and operational procedures for support teams
• Conduct knowledge transfer sessions with client teams and federal IT staff

Additional Experience

• 15+ years of ServiceNow architect/development experience
• Demonstrable expertise in ITSM, IT Modernization, and CMDB modules
• Experience with integration platforms (REST/SOAP APIs, middleware solutions)
• Track record of successful large-scale ServiceNow implementations
• Demonstrable experience to solution/sell to the decision makers including C-Level executives, across both IT and business units
• Experience partnering with relevant cross-functional teams and conceptualizing and build enterprise solutions based on the ServiceNow Innovations and AI products for Go to Market
• Coordinate efforts across multiple initiatives, including staffing.
• Ability to build relationships with key client stakeholders to ensure project success

Technical Skills

• Advanced ServiceNow development: custom table extensions, business rules, script includes, client scripts
• Database design and optimization for enterprise scale
• Integration architecture and API development
• Understanding of IT operations, service management, and healthcare IT domains

Professional Attributes

• Fast-moving, results-oriented mindset—delivers quality solutions quickly
• Out-of-the-box thinker who challenges standard approaches and proposes innovations to business divisions.
• Strong problem-solver who handles ambiguity and complexity
• Excellent communication skills for cross-functional federal teams
• Proactive learner committed to staying current with ServiceNow releases and industry trends

Clearance

• Must be able to obtain and maintain a Top-Secret clearance.
• Due to the need for a Top-Secret clearance, US Citizenship required
• Location: Hybrid to the Falls Church, VA office would be strongly preferred. Remote candidates must be local to the United States and be willing to travel 25%-50% for technical conferences and key client/partner meetings.

Work Requirements

Years of Experience

15 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

25-50%

Citizenship

U.S. Citizenship Required