Office Admin

Job PostingCustomer Service Duties:Support established relationships with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessaryResponsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashionReview plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customerPrepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoicesProcesses plant claims which include any deductions for shortages, quality issues and any miscellaneous items Performs other duties as assignedProduction Support Duties:Printing out work orders Reporting daily productionPutting data from multiple sources together on a spreadsheet, making graphs of data, putting together Power Point presentations, and other varied admin tasks.Responsible to confirm work orders are released correctly and any issues are resolved quickly. Will be required to work with an offsite Customer Service RepresentativePerforms other duties as assignedAccounts Payable Duties:Helps track codes and enters invoicesResolves any errors with receipts (unmatched report) Reconciles any price difference from PO and invoice Maintains recordsPrepares documents for controller to prepare month-end accruals (req. forms/packing slips without invoices etc.) Communicate payment information to vendors as requestedChecks production entered against production reported Signs for packagesSigns vendors and visitors in/out as neededOther duties as assigned by Production or Plant ManagerAdministrative Human Resources Duties:If needed assist Supervisors, Managers and HR Manager with tracking vacation requests for all employees.Keep all employee communication boards up to date and organized including federal and state postings per HRM guidance.Act as liaison between employees and management for basic HR related questions such as how to update Direct Deposit info or what is the Benefits number etc. Direct employees to HRM for questions beyond the basics. This role does not have any decision-making authority and should not provide advice to employees.Track and coordinate any plant celebrations.Coordinate and order lunches/dinners as needed for trainings and/or guest visits.Collect confidential employee items, such as Doctors notes, when HRM not onsite. Store securely until HRM is onsite. Assist HRM with Open Enrollment activities and communications if requestedConduct hourly new hire onboarding in person using the Oracle platform when HRM not present. This includes electronic I9/E-verify.Can phone screen hourly candidates once trained by HRMCan help coordinate, schedule and participate in onsite job fair events as needed. Other administrative duties assigned by HR ManagerRequirements:Minimum of a High School diploma/GED. Associates or bachelor's degree preferred but not required5-7 years' Office Administrative experience requiredMicrosoft Office Suite – basic to above average computer skills including Excel Ability to perform basic quantitative skills required & CRM experience preferred Ability to work with all areas of the business including plant and sales personnel. Professional verbal and written communication skills.Bilingual English/Spanish a plus but not requiredAlways conduct oneself with highest level of professionalism.Strong customer service advocacy and problem-solving skills