Benefits Coordinator

Job Overview
The Benefits Coordinator will assist the Benefits Department in all aspects of the program including plan administration, new hire and open enrollment processes, employee education, wellness promotion, leaves and disability claim management, resolution of complex employee issues and life event changes.

Position Description

Essential Duties and Responsibilities

Service Delivery

• Administer all aspects of employee benefit programs, including medical, pharmacy, dental, vision, life insurance, disability, and other supplemental plans
• Manage Benefits Enrollment for new employees, existing employees’ open enrollments and employees experiencing qualifying life events
• Understand employee benefits programs and applicable laws, including COBRA, IRS Section 125 guidelines, and Affordable Care Act requirements and deadlines
• Demonstrate ability to maintain confidentiality and appropriately handle sensitive issues
• Maintain extensive knowledge of company’s benefits plans
• Create and send correspondence to employees when coverage is discontinued due to termination of employment, retirement, age 26 restriction, etc.
• Oversee overall employee satisfaction and overall service experience of employees
• Advise employees on the various benefit plans options, policies, and procedures
• Instruct and direct the employees when needed, but also act as advocate
• Resolve escalated service issues (enrollment, claims, billing, etc.)
• Coordinate, manage and deliver enrollment meetings and activities
• Respond promptly to telephone inquiries, emails, and written correspondence from employees, insurance carriers and third-party administrator

Program Support

• Manage electronic employee benefit enrollments and changes
• Process benefit deductions on a semi-monthly basis
• Manage and oversee the delivery of benefits calendar and timeline milestones
• Prepare disability and life insurance employer claim statements for employees
• Coordinate and assist with renewals/marketing/RFP strategy process and activities
• Manage ongoing carrier/TPA/Vendor relationships
• Collaborate with Director of Benefits & Wellness regarding benefit plan design adequacy and plan improvements
• Stay current on carrier services, products, websites and capabilities
• Coordinate and manage benefit plan implementations
• Oversee development and preparation of communication booklets as per district guidelines and benefit timeline
• Develop health reform and compliance materials to employees

Collaborative Communication

• Communicate benefit and wellness related information to assigned campuses
• Participate in New Hire Onboarding, New Teacher Orientation, and other departmental in-service events
• Work with medical plan administrator promoting wellness events and screenings
• Serve as a Subject Matter Expert (SME) for various products and services
• Create and deliver presentations on various benefit related topics throughout the District
• Coordinate and conduct regular meetings, and other communication, with appropriate campus personnel to assess, maintain and improve satisfaction
• Attend regularly scheduled team meetings under the supervision of the Director, Benefits & Wellness

Supervisory Responsibilities

• None