Accounts Receivable Specialist

Job Description

Job Description

Primary Responsibilities: Under general supervision of the Accounts Receivable Supervisor, responsible for performing task requiring quick resolution of issues, includes providing reconciliation, performing payment research and dispute resolution. This position is responsible for collecting payments and handling customer inquiries.

Specific Duties & Tasks:

• Performs in-depth customer payment analysis to properly record actions required to resolve disputed items; responsible for the activities involving tracing sources of error, corrected billing documentation.
• Identifies payment discrepancies and initiates dispute resolution process, performs follow up procedures as needed.
• Maintains frequent contact with internal and external customers in order to process payments, disputes and return issues are resolved.
• Ensures appropriate and timely processing of requests for the return of customer credit balances.
• Contacts customers via phone, email and mail to collect payment for past due amounts.
• Performs proper follow-up on all collection efforts to reduce Days Sales Outstanding and minimize the percent of receivables that are past due.
• Completes regularly scheduled department delinquency reports.
• Keeps management informed of key developments on accounts.
• Researches and handles customer inquiries and provides superior customer service – both externally and internally.
• Reliable and dependable attendance is an expected essential function of this position.
• Responsible for working well with others and maintaining positive attitude within a team environment.
• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
• Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization.
• Ensure compliance with all Del-Air policies and procedures.

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Competencies:

• Communication
• Consultation
• Critical Evaluation

Qualifications:

• Associates degree or certification in a relevant field (Accounting, Finance or Business Administration). Any combination of education, training and experience that demonstrates the ability to perform the duties of the position may be considered.
• 2+ years of experience in accounts receivable/collections
• Knowledge of Sage Intacct and ServiceTitan, preferred.
• Ability to operate a 10-key by touch.
• Familiarity with credit and collection operations procedures, including reconciliation of AR activity.
• Knowledge of general accounting principles
• Excellent verbal and written communication skills and demonstrated ability to communicate
• Ability to multi-task in a fast-paced environment
• Strong attention to detail and high accuracy level
• Computer literate with expert knowledge in MS Office Suite – Word, Excel, PowerPoint; working knowledge of all office equipment.
• Eligible to legally work in the United States.
• Be at least 18 years of age.
• Ability to speak Spanish, preferred but not required.
• Successfully complete a background check and drug screen.
• Ability to thrive in a team environment.