GENERAL MANAGER-- Golf Entertainment Venue

Job Description

Job Description

Tee Time @ PGN

TEE TIME @ PGN is Chicagoland's newest golf entertainment destination, located adjacent to Hickory Hills Country Club. Featuring a full-service bar & grill, golf simulators, TopTracer driving range, and 36 holes of miniature golf, Tee Time @ PGN offers a unique hospitality experience unlike anything else in the area.

We are seeking an experienced, hands-on General Manager to lead the operation with full accountability for guest experience, team development, operational excellence, and financial performance.

This position reports directly to the Regional General Manager and Ownership.

POSITION SUMMARY

The General Manager is responsible for the overall success of Tee Time @ PGN.

This is a hands-on leadership position. The successful candidate will lead from the floor, build and develop a strong team, drive revenue, maintain exceptional operating standards, and deliver an outstanding guest experience while operating within a structured, performance-driven environment.

RESPONSIBILITIES

• Lead all day-to-day operations of Tee Time @ PGN.
• Recruit, interview, hire, train, schedule, coach, and develop employees.
• Lead by example with a hands-on management style.
• Drive revenue growth across the bar & grill, golf simulators, TopTracer driving range, miniature golf, leagues, outings, and special events.
• Develop and present growth initiatives to Regional Management and Ownership.
• Execute approved business initiatives.
• Maintain exceptional guest service standards.
• Ensure the facility is clean, organized, safe, and operating at a high level.
• Manage labor, inventory, purchasing, food and beverage costs, and operating expenses.
• Maintain accountability for financial performance and operating results.
• Resolve guest concerns promptly and professionally.
• Communicate significant operational issues, guest concerns, emergencies, and policy exceptions promptly to Regional Management.
• Build a culture of teamwork, accountability, urgency, and continuous improvement.

QUALIFICATIONS

• Minimum five years of General Manager or senior hospitality management experience.
• Strong food & beverage operational background.
• Proven P&L management experience.
• Demonstrated success hiring, coaching, and leading teams.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Excellent operational judgment and decision-making skills.
• Golf, entertainment, or multi-revenue hospitality experience preferred but not required.
• Nights, weekends, and holidays required.

THE IDEAL CANDIDATE

We're looking for a leader who:

• Takes ownership of the operation.
• Leads with urgency.
• Communicates proactively.
• Exercises sound judgment.
• Builds and develops great teams.
• Thrives in a fast-paced hospitality environment.
• Delivers exceptional guest experiences.
• Holds themselves and their team accountable for results.

If you're looking for an opportunity to build something special while working directly with ownership in a growing hospitality organization, we'd like to hear from you.