Test Center Administrator

Job Description

Job Description

We are looking for a dependable Test Center Administrator to support daily exam operations in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who is organized, detail oriented, and comfortable working in a secure, customer-facing environment. The role involves assisting test takers, upholding testing standards, and helping create a calm and orderly experience during each exam session. This position follows a part-time schedule of approximately 20 hours per week, with varying shifts that may include Saturdays, occasional evenings, and additional hours when needed.

Responsibilities:
• Welcome test takers upon arrival, confirm their identity, and guide them through the check-in process with care and attention to detail.
• Carry out required security procedures, including the use of screening devices, to maintain a controlled and compliant testing environment.
• Observe exam sessions attentively and respond quickly to irregularities, concerns, or candidate questions in accordance with site procedures.
• Protect testing materials, equipment, and confidential information to preserve the integrity of the exam center at all times.
• Document incidents and escalate situations that fall outside established guidelines with urgency and accuracy.
• Support a fair, comfortable, and consistent experience for each candidate throughout the testing process.
• Perform administrative tasks such as scanning documents, handling clerical records, and assisting with general front-desk activity.
• Answer inbound calls and provide clear information regarding scheduling, procedures, and basic test center expectations.
• Maintain flexibility to work a rotating part-time schedule based on site needs, including Saturdays and occasional evening hours.• High school diploma or equivalent is required.
• Prior experience in reception, office support, customer service, or a similar administrative setting is preferred.
• Ability to work a flexible part-time schedule, including Saturday availability and occasional evening shifts.
• Strong attention to detail and the ability to follow standardized procedures in a secure environment.
• Comfortable performing candidate check-in, document scanning, and other clerical support activities.
• Ability to communicate clearly and professionally in person and over inbound phone calls.
• Dependable judgment and the ability to remain calm while monitoring test sessions and addressing issues promptly.