Resort Mascot Supervisor

Company Description

$20.00 / Hour - Use our Daily Pay benefit and get access to your pay as you need it.

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world's largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

The Character Team Supervisor at Westgate Resorts will involve supervising character performers, acting as a liaison with leadership, and providing frequent updates and fresh ideas to enhance guest experiences. The role may also step into a costumed character role as needed, ensuring a warm, inviting, and magical atmosphere for all Guests, Owners, and Team Members. Success in this position requires a commitment to Westgate's core values of Integrity , Passion , and Work Ethic .

As a Character Team Supervisor, you will:

• Provide exceptional customer service to both internal and external guests, ensuring all interactions reflect Westgate's welcoming culture.
• Conduct daily warm-ups and pre-shift meetings to prepare the character team for success.
• Supervise scheduled activities, character interactions, and performances, ensuring consistency and quality.
• Act as a liaison to leadership by sharing updates, feedback, and creative ideas to improve guest experiences.
• Maintain a positive and energetic presence at all Westgate-sponsored events, parties, and character experiences.
• Assist with greeting Guests and Owners at the Welcome Booth, Lobby, and during daily check-ins as needed.
• Ensure character team participation at on-property events and gatherings, interacting with families and children.
• Prioritize the safety of characters and guests, enforcing safety rules when necessary.
• Maintain department training standards and uphold character integrity throughout all interactions.
• Oversee the cleaning, storage, and proper handling of character costumes to maintain quality and hygiene.
• Support character performers by acting as a mascot handler and assisting with costume changes when needed.
• Engage with Guests and Owners by facilitating photo opportunities and ensuring a memorable experience.
• Provide special attention to children, creating magical moments that leave a lasting impression.
• Step into a costumed character role when needed, maintaining character performance standards.
• Adapt to the needs of events and guest interactions, demonstrating a positive and professional attitude.
• Other duties as assigned by leadership.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

Qualifications

• High school diploma or general education degree GED.
• Character performing is a plus, but not necessary.
• One to two years of supervisory experience preferred
• The individual must be able to walk freely and efficiently in a character mascot costume that could weigh up to 15 pounds.
• Ability to speak English is required; Bilingual is a plus
• Strong interpersonal and communication skills.
• Ability to create a fun and engaging environment for guests of all ages.
• Experience in entertainment, performance, or hospitality roles preferred.
• Knowledge of safety protocols for character performances and guest interactions.
• Demonstrates an enthusiastic, creative and passionate attitude for delivering exceptional guest experiences.

Additional Information

Why Westgate?

• Comprehensive health benefits - medical, dental and vision
• Paid Time Off (PTO) - vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email View email address on click.appcast.io with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.