Technical Support Specialist

$60k - $70k

Mid-America Health Inc

Job Description

Mid America Health is growing!

We're looking for a motivated Technical Support Specialist to join our team! This full-time role is ideal for someone who enjoys solving problems, takes initiative, and can work independently while providing exceptional support to our field and office staff. The ideal candidate is a strong troubleshooter who takes ownership of issues, manages priorities effectively, and is always looking for ways to improve the user experience.

Hours: (M-TH) 8am-5pm and (F) 8am-3pm, rotating on call schedule

Location: Onsite in Greenwood, IN

Rate: $60K to $70K/year (DOE)

This position will work under the IT Manager and will primarily be responsible for:

Managing and prioritizing the IT support ticket queue while ensuring timely resolution
Providing first and second-level technical support for field and office staff
Troubleshooting Windows computers, Microsoft 365 applications, printers, mobile devices, and business software
Providing remote support to users across multiple locations
Imaging, configuring, deploying, and maintaining desktop and laptop computers
Configuring and supporting company-issued mobile phones and tablets
Diagnosing and resolving printer, peripheral, and hardware issues
Performing basic network troubleshooting
Monitoring EDR for security alerts and escalating security concerns as needed
Maintaining and tracking accurate inventory of IT and dental equipment
Assisting with IT infrastructure projects and technology initiatives
Identifying recurring issues and recommending process improvements to reduce support requests

Technical Support Specialist Job Requirements:

Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience
Minimum two years of Help Desk or IT Support experience
CompTIA A+, Network+, or equivalent certifications (preferred)

Technical Support Specialist ideal candidate will possess skills in:

Excellent troubleshooting, analytical, and problem-solving abilities
Strong time management skills with the ability to prioritize multiple requests independently
Ability to explain technical concepts to non-technical staff
Experience providing remote support to end users
Experience deploying and supporting Windows computers and peripherals
Experience supporting printers, scanners, and office equipment
Basic networking knowledge including TCP/IP, DNS, DHCP, Wi-Fi, and switching
Experience with Microsoft Intune or other Mobile Device Management (preferred)
Experience with Microsoft Entra ID, Active Directory, or Microsoft 365 administration (preferred)
A proactive attitude with the ability to work independently, take initiative, and follow issues through to completion

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Vacancy posted 3 days ago

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