Family Self Sufficiency Coordinator

Job Summary Coordinates the Family Self‑Sufficiency Program. Conducts housing counseling sessions, assists residents in becoming employed, and helps them become welfare‑free. Conducts needs assessments, refers clients to community agencies and educational facilities, coordinates training schedules and programs, maintains records and files, prepares reports, and evaluates and oversees programs designed to increase economic self‑sufficiency of low‑income families. Duties and Responsibilities Maintains program records, files, and reports. Prepares program grants and required reports as needed. Conducts training for participants as needed. Counsels clients regarding domestic and medical problems and on educational issues and available training programs. Maintains escrow account information and determines escrow eligibility. Advises clients concerning homeownership and on the accrual, utilization and receipt of FSS escrow funds. Provides consultation on development and setting of individual service training plans. Conducts periodic reviews and follow‑ups to assess and adjust client goals, and terminates participation when required. Develops evaluation tools to assess program strengths and weaknesses. Conducts needs assessments and interviews of new clients. Maintains detailed records and files regarding appointments, visits, and other client contact activities; prepares monthly reports and provides statistical data on the program; files HUD reports. Maintains contact with community agencies and educational institutions. Plans, coordinates, and implements special programs such as the homeownership program. Manages the waiting list, fills vacancies, coordinates the selection process for new participants, and grants contract extensions. Prepares housing counseling grant applications and administers housing counseling program grants. Collaborates with surrounding organizations that support FSS via board appointments and committees, and participates and trains in special community programs. Revises and reviews the FSS action plan annually. Works closely with staff to link clients to additional services. Develops and chairs the Program Coordinating Committee made up of community representatives such as bankers, educators, workforce investment advisors, etc. Performs homeownership counseling to prospective homebuyers, covering debt management, credit improvement and repair, budgeting, and preparation for homeownership. Educates and advises prospective applicants on housing programs and other supportive programs. Works with low‑ and moderate‑income residents to increase income and replace public assistance. Performs counseling for current renters, informing them of rights under Landlord‑Tenant Laws and Fair Housing. Develops and enhances cooperative professional relationships with local community agencies such as schools, businesses, churches, and civic organizations; makes presentations and maintains contact with community agencies and educational institutions. Develops training and educational materials to promote homeownership and other self‑sufficiency issues for financial education. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Performs other duties as requested. Supervisory Responsibilities None. Qualifications Any combination of education and experience equivalent to graduation from an accredited college or university with major coursework in social work or a related field, and extensive office management and case management experience. Thorough knowledge of the objectives, practices, and techniques of counseling and interviewing; knowledge of community assistance agencies. Thorough knowledge of home‑ownership/purchase procedures. Thorough knowledge of the techniques and practices of case management. Excellent oral and written communication skills. Ability to conduct interviews and analyze problems objectively. Ability to counsel clients on problems and communicate ideas clearly and concisely, both orally and in writing. Ability to conduct training classes to promote self‑sufficiency. Ability to establish and maintain effective working relationships with clients and associates. Ability to use a computer effectively to prepare reports and track data. Must obtain required certifications within specified timelines. Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management. Professional working proficiency in Spanish or Creole is a plus. Physical Demands and Work Environment Occasionally required to stand. Occasionally required to walk. Frequently required to sit. Continually required to utilize hand and finger dexterity. Continually required to talk or hear. Continually required to use visual acuity to operate equipment, read technical information, and/or use a keyboard. Occasionally required to lift/push/carry items up to 25 lbs. Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law. Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process. This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities. #J-18808-Ljbffr