Clerk, Operations Support

Administrative Support Role

This role accelerates business value by providing administrative support services to a geographically dispersed operations team. Interacts with all levels of Field Operations Management, and the OCS Accounting Team, Human Resources, and Safety teams to provide analytical and administrative support services by executing the Company's policies, internal controls, managing data and information flow, and providing analytical and reporting support. Duties and responsibilities may vary based on geographical location and/or scope of business.

Demonstrates our "True North" attributes: voice of the customer, respect for the individual, no nonsense communication and utilization of facts, servant leadership and has a continuous improvement mindset in every facet of leadership and daily interaction. Leads, collaborates and demonstrates the lean principles and utilizes the lean methodologies and tools to facilitate continuous process improvements and value creation for our customers, employees and shareholders. Actively utilizes lean tools (VSM, Kaizen, A3, etc.) to inform and assess business opportunities to drive continuous improvement. Lead and participate in Kaizen and value stream mapping activities.

DUTIES AND RESPONSIBILITIES:

• Processes payroll hours and adjustments for approval and ensures all payroll is complete and compliant from field, as necessary.
• Conducts basic operational duties including investigation of count variances, cash handling & ensures cash deposits are completed accurately.
• Supports the operations team in administering certain procurement related functions, including preparing purchase orders, as necessary. Creates receivers and quantity of items as provided.
• Manages supplies and provides general office support, including managing incoming calls and assisting visitors as needed.
• Provides local operations management support by posting scorecards, compiling management reports, filling in for selected plant operations positions during illness or vacations, and identifying opportunities for process improvement.
• Provides customer assistance as required.
• Responsible for reconciling sales for their respective location(s), as necessary.
• Assists the Accounts Receivable team in collecting customer data, setting up customers, and monitoring customer accounts receivables. Ensures all accounts receivable data is accurate. Works with the accounting team to correct any inaccurate data.
• Assists with obtaining all information to ensure accounting compliance audits are completed accurately.
• Supports the foundational RIW methodologies to enhance execution and drive continuous improvements.
• Makes and assumes other duties and responsibilities required or assigned by management.
• Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
• Maintain high safety standards. Safety is personal for us all.

CONTACTS:

Internal: Significant contact with field personnel including drivers, FEST employees, plant employees, Plant Managers, Market Managers, Regional Vice Presidents, OCS Department Managers, and OCS Accounting Team Members

External: Regular contact with company vendors and customers

OPERATING RESPONSIBILITIES:

This position is complex with a direct and significant effect on the company's financial records through proper administration of responsibilities. Accuracy and completeness is critical to the proper classification and reporting of transactions.

RESPONSIBILITY FOR PROPERTY, FUNDS AND INFORMATION:

Has access to customer and credit records, vendor records, distributor agreements, pricing information, contractual agreements, accounting and financial information, trade secrets, and extensive confidential information. May have access to company funds or assets.

SUPERVISORY RESPONSIBILITY:

This is an individual contributor role with no direct reports.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required; Bachelor's degree in business, finance, administration or a related degree preferred.
• Minimum 3 years of related administrative experience; Accounting experience preferred.
• An affinity for daily transaction details and a passion for getting it right. Strong operations and financial reporting experience.
• Must have high attention to detail and drive process improvements.
• Strong computer skills including Excel, Word, Outlook and Microsoft Dynamics AX.
• Good organizational skills and ability to adequately document reports.
• Strong written and oral communication skills.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Typical office environment, generally sedentary position using computers, calculators, phones, and other office equipment. This position works in a fast-paced, rapidly changing work environment. The ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is essential. Minimal travel requirements.

Location: San Antonio, Texas