Front Office Coordinator

Front Office CoordinatorLocation: 1900 Hollister Dr, Suite 100, Libertyville, IL 60048Travel: Yes, to other clinic locationsFLSA Status: Non-Exempt, HourlyWork Schedule: Monday - Friday, work hours varyAbout Family Allergy & Asthma:Founded in 1979, Family Allergy & Asthma is one of the nation's leading allergy and asthma practice groups, serving patients across Arkansas, Florida, Illinois, Indiana, Kentucky, Missouri, Ohio, Pennsylvania, and Tennessee. With more than 100 allergists, we are dedicated to delivering high-quality, patient-centered allergy and immunology care. Our comprehensive services include:Allergy and asthma evaluation and treatmentEnvironmental, food, and drug allergy testingPulmonary function testingHigh-risk food challengesSublingual immunotherapyAspirin desensitizationFood immunotherapyPosition Summary:The Front Office/Patient Access Coordinator is responsible for demonstrating knowledge and application of job duties and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company's core values.Summary of Duties and Responsibilities:Check patients in and outCopy/scan insurance cardsTake patient photoCollect co-pays and deductiblesPost payments to patient accountEncourage portal utilizationEnsure that all required consent forms are signedBalance all money collected at the end of day and prepare depositAnswer telephone, handle all calls appropriately, and schedule appointments for new and existing patientsEnter patient demographics, insurance, and referral information into IMSPrepare front desk prior to the start of clinic: confirm benefits on all testing patients, print schedules, unroll phones (if applicable), prepare all paperwork, and check messagesScan testing sheets and all other paperwork as neededCancel and reschedule appointments as neededKeep up with medical records requests, medical records phone messages and reminders, chart views, and scan old charts into IMS as requestedProcess Allergy Zone purchasesResponsible for individually assigned front office tasks; reminders and cancellations, failed faxes, send online survey, DOMA calls, returned mail, website appointment requests, insurance needed reminders, night calls, recall cards, and patient portal responsesMaintain and follow HIPAA policies and proceduresTravel to satellite clinics as scheduledRequirementsAbilities, Knowledge and Skills:Effective communication skills to include:Ability to fluently speak and read EnglishAbility to read and interpret documents such as safety rules, handbooks, policies, and procedure manualsAbility to communicate effectively, verbally and written, with all levels of staff and patientsRequired Education and Experience:High School Diploma or equivalentStrong computer skillsPrevious customer service experienceValid Driver's License requiredAbility to travel to satellite offices, as neededMust be a quick learner, organized, and team orientedPreferred:Prior medical office experience, preferredPhysical Demands:While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, injection room or clinic staff may be standing or walking 80% of their shift.The employee must occasionally lift and/or move up to 30 pounds.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information.Work Environment:The noise level in the work environment is usually moderate; lighting is in the standard range.The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases and conditions.EEO Compliance:All Family Allergy & Asthma divisions are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Family Allergy & Asthma divisions are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.Notice:At Family Allergy & Asthma and all our divisions, our Human Resources department and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at Family Allergy & Asthma and our divisions. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.Pay Transparency:To encourage pay transparency, promote pay equity, and proactively address regulations, Family Allergy & Asthma and all our divisions will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.